Omni-Channel Marketing & Operations Lead

Jordan; Dedham (MA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Jordan’s Furniture is seeking a Manager of Integrated Marketing & Operations to strategically plan and execute omni-channel campaigns that connect brand, merchandising, and promotions. Based in Dedham, MA, this hybrid role requires 2 days in the office and 3 days remote, reporting to the Director of Brand Marketing.

You’ll drive data-informed campaigns with Marketing, E-commerce, PR, Social, Lifecycle, Creative, and Analytics teams to deliver measurable results and a seamless customer journey.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 5+ years of consumer marketing experience (retail preferred).
• Proven experience leading integrated, omni-channel marketing campaigns.
• Strong understanding of digital marketing, e-commerce, and customer engagement strategies.
• Excellent project management, with ability to manage multiple priorities.
• Strategic thinker with strong cross-functional collaboration and leadership.
• Excellent communication and presentation skills.
• Entrepreneurial mindset focused on building and improving processes.

Responsibilities

• Lead the development and optimization of the integrated marketing calendar.
• Translate business and merchandising goals into clear marketing briefs.
• Own end-to-end execution of omni-channel campaigns across digital, e-commerce, PR, social, lifecycle, and in-store channels.
• Manage campaign timelines, processes, budgets, and deliverables.
• Leverage consumer insights, market trends, and competitive data to identify opportunities.
• Partner with analytics teams to track performance and optimize campaigns for traffic, conversion, and revenue.
• Coordinate product launches and seasonal campaigns.
• Ensure brand consistency across all customer touchpoints.
• Stay informed on industry and retail trends to bring forward new ideas.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Project management

Education

Bachelor’s Degree or equivalent experience

Tools

Marketing analytics tools

Job description

Jordan’s Furniture is seeking a Manager of Integrated Marketing & Operations to strategically plan and execute omni-channel campaigns that connect brand, merchandising, and promotions. Based in Dedham, MA, this hybrid role requires 2 days in the office and 3 days remote, reporting to the Director of Brand Marketing.

You’ll drive data-informed campaigns with Marketing, E-commerce, PR, Social, Lifecycle, Creative, and Analytics teams to deliver measurable results and a seamless customer journey.