Marketing Program Operations Manager

Jordan; Dedham (MA); Hybrid; USD 90,000 - 112,000; Full time

Job summary

Jordan’s is seeking a Marketing Program Operations Manager to bring structure, momentum, and workflows to marketing initiatives across the organization. This hybrid role, based in Dedham, MA, connects Brand Marketing, Creative, Media, Ecommerce, PR, Retail Operations, and agency partners.

You’ll translate strategies into actionable plans, remove blockers, and keep campaigns on time and in scope from intake through launch.

Qualifications

• 5–8 years of marketing project and/or program management experience.
• Omni-channel, retail, lifestyle brand, or matrix organization experience.
• Strong negotiation, project management, organizational, and stakeholder skills.
• Experience managing creative workflows, production schedules, and campaign execution.
• Proficiency with PM tools (Asana, Monday.com, Wrike, Smartsheet, Jira).
• Clear written and verbal communication, including executive updates.
• Passion for building practical processes to help teams perform.
• Ability to manage multiple complex projects in a fast-paced retail environment.
• Advanced MS Office and Google Workspace skills.
• Retail, e-commerce, or omnichannel marketing experience preferred.
• Experience with creative agencies and production vendors preferred.
• PMP/Agile/Scrum or related certification is a plus.

Responsibilities

• Turn approved marketing priorities into clear project plans, resource plans, workback schedules, dependencies, and timelines.
• Manage cross-functional workflows from intake through launch and post-campaign review.
• Serve as day-to-day project lead, clearing blockers and driving decisions.
• Lead end-to-end creative workflow for advertising, digital, social, email, print, video, events, and assets.
• Collaborate with Brand, Creative, and Media to prioritize work and allocate resources.
• Facilitate project kickoffs, status updates, reviews, and leadership checkpoints.
• Manage intake, prioritization, scheduling, and tracking of all initiatives using a PM platform.
• Monitor project health, budgets, and readiness through dashboards and reports.
• Establish and improve PM standards, templates, and documentation.
• Lead retrospectives to identify learnings and improvements.
• Prepare executive planning materials and status reports.
• Perform other duties as assigned.

Skills

Marketing PM

Omni-channel

Stakeholder mgmt

Asana

Leadership

Negotiation

Communication

Education

Bachelor’s degree in Marketing, Communications, Business, Advertising, or a related field

Tools

Asana

Monday.com

Wrike

Smartsheet

Jira

Job description

Jordan’s is looking for a Marketing Program Operations Manager to bring structure, momentum, and workflows to marketing initiatives across the organization. As the operational leader intersecting Brand Marketing, Creative, Media, Ecommerce, Public Relations, Retail Operations, Merchandising, and external agency partners, you’ll turn marketing strategies into clear project plans and keep complex work moving from intake through launch. This is your opportunity to streamline workflows, remove roadblocks, align stakeholders, and help a growing marketing team deliver exceptional work. This position is located out of our Dedham MA location, working Monday - Friday a hybrid schedule with 2 days in office and 3 days remote.

Why You’ll Love This Job

Be the Hub That Keeps Marketing Moving

Connect teams, priorities, timelines, and resources so every initiative has a clear path from idea to execution.

Lead Work from Strategy Through Launch

Manage the end-to-end process for all marketing campaigns, programs and initiatives from intake and planning through production, launch, and post-campaign review.

Build Better Ways of Working

Create practical workflows, tools, and standards that improve efficiency, accountability, consistency, and transparency across the marketing organization.

What You’ll Do

• Partner with Marketing Leadership to turn approved marketing priorities into clear project plans, resource plans, workback schedules, dependencies, and execution timelines.
• Manage cross functional workflows from intake through launch and post-campaign review, ensuring projects are delivered on time and within scope.
• Serve as the day-to-day project lead by clearing blockers, driving decisions, managing dependencies and risks, and holding teams accountable to commitments and deadlines.
• Lead the end-to-end creative workflow, coordinating the development and delivery of advertising, digital, social, email, print, video, photography, in-store signage, events, and promotional assets.
• Collaborate with Brand, Creative, and Media leaders to prioritize work, allocate resources, balance workloads, and optimize production schedules.
• Facilitate project kickoffs, internal status updates, creative reviews, approvals, and leadership checkpoints to maintain alignment and adherence to established processes.
• Manage the intake, prioritization, scheduling, and tracking of all marketing and creative initiatives using Asana, or an equivalent project management platform, as the department’s system of record.
• Monitor project health, resource capacity, budgets, and campaign readiness through dashboards, reporting, and regular stakeholder communication.
• Establish and continuously improve project management standards, workflows, templates, documentation, and best practices.
• Lead operational retrospectives to identify process learnings and implement improvements that reduce bottlenecks and enhance team performance.
• Prepare executive presentations, planning materials, status reports, and operational updates for senior leadership.
• Perform other duties as assigned.

The Impact You’ll Make

On-Time, Aligned Execution

Give every initiative a clear plan, owner, timeline, and decision path so teams can deliver with confidence.

Cross-Functional Alignment

Bring Brand, Creative, Media, Ecommerce, Public Relations, Retail Operations, Merchandising, and agency partners together at the right points in the process, with clear roles, responsibilities and cross-functional milestones.

Visibility and Accountability

Create a reliable portfolio view of active work, project health, resource capacity, risks, budgets, and campaign readiness.

Smarter Workflows

Build consistent processes, templates, and documentation that reduce bottlenecks and make it easier for teams to do their best work.

Continuous Improvement

Turn operational learnings into practical changes that strengthen future planning, production, and execution.

Leadership Confidence

Provide clear, timely reporting and planning materials that help senior leaders understand priorities, progress, risks, and next steps.

Who You Are

• You have 5–8 years of experience in marketing project and/or program management managing marketing and creative projects in an in-house marketing department or agency.
• You have proven success in an omni-channel, retail, lifestyle brand, or matrix organization.
• You bring strong negotiation, project management, organizational, and stakeholder management skills.
• You have experience managing creative workflows, production schedules, and campaign execution.
• You are highly proficient with Asana, Monday.com, Wrike, Smartsheet, Jira, or a similar project management platform.
• You communicate clearly and confidently in writing, conversation, presentations, and executive updates.
• You are passionate about building practical processes that help teams perform at their best.
• You can manage multiple complex projects simultaneously in a fast-paced retail environment.
• You bring strong analytical thinking, problem-solving skills, sound judgment and attention to detail.
• You have advanced proficiency with Microsoft Office and Google Workspace.
• Experience in retail, e-commerce, or omnichannel marketing is preferred.
• Experience working with creative agencies and production vendors is preferred.
• A PMP, Agile, Scrum, or related project management certification is a plus.

Education

Bachelor’s degree in Marketing, Communications, Business, Advertising, or a related field.

What We Stand For: Where Work Is Fun and Values Matter!

At Jordan’s, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:

We Care… a Lot

– because kindness and support are at the heart of everything we do.

We Do the Right Thing

– integrity is non-negotiable.

We Dare to Think Differently

– innovation keeps us ahead of the game.

We Make Work Fun

– yes, fun! Because great energy fuels great work.

Pay Range

$90,000 to $112,000 per year. We share our pay range because transparency matters. The final range will reflect what we reasonably expect to pay for this role based on experience and performance.

Jordan’s is an Equal Opportunity Employer.