Omni-Channel Brand Associate

Gap Inc; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Gap Inc. in Columbus, OH is seeking a Brand Associate to bring our brand to life for customers through exceptional service. You’ll educate and inspire shoppers, helping them find wardrobe solutions and leveraging omni-channel options.

You’ll support loyalty programs, use suggestive selling, and ensure a clean, organized sales floor. The role requires strong communication, a customer-first attitude, flexibility for holidays and weekends, and the ability to lift up to 30 lbs.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Strong problem-solving and listening skills.
• Ability to learning and use retail technology.
• Team player with a positive attitude.
• Customer-first orientation and adaptability.
• Attention to detail and organization.

Responsibilities

• Treat all customers and employees with respect.
• Educate customers about loyalty programs.
• Engage with customers using suggestive selling to drive sales.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, and back-of-house tasks as required.
• Maintain a neat, clean, and organized work center.
• Handle customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Teamwork

Retail tech

Job description

Gap Inc. in Columbus, OH is seeking a Brand Associate to bring our brand to life for customers through exceptional service. You’ll educate and inspire shoppers, helping them find wardrobe solutions and leveraging omni-channel options.

You’ll support loyalty programs, use suggestive selling, and ensure a clean, organized sales floor. The role requires strong communication, a customer-first attitude, flexibility for holidays and weekends, and the ability to lift up to 30 lbs.