Ombudsperson

North Carolina Agricultural and Technical State University; Greensboro (NC); Hybride; USD 75 000 - 105 000; Plein temps

Avantages offerts par ce poste

Accrued Vacation and Sick Leave for En

Health Benefits

12 Paid Holidays

TSERS Pension

EAP

Retirement Savings Plans

Résumé du poste

North Carolina A&T State University is seeking an Ombudsperson to serve faculty and staff as a confidential, neutral resource for workplace concerns. Reporting to the Chancellor through the Chief of Staff, the Ombudsperson will listen, clarify issues, explain policies, and help individuals explore options in an informal setting.

This role upholds IOA standards, does not conduct formal investigations, and provides de-identified feedback to leadership to improve campus climate.

Qualifications

• Master’s degree in conflict resolution, dispute resolution, human resources, organizational development, public administration, higher education administration, or a closely related field; or a JD; or an equivalent combination of education and experience.
• A minimum of five (5) years of progressively responsible professional experience directly related to conflict resolution, mediation, employee or labor relations, or closely related work — including direct experience mediating or facilitating the resolution of disputes and handling sensitive and confidential matters within a large, complex organization.
• Demonstrated commitment to confidentiality within applicable legal limits.

Responsabilités

• Serve faculty and staff as a confidential, neutral resource for workplace concerns, conflicts, and organizational challenges.
• Explain University policies and the options available for addressing them; help individuals generate and weigh possible approaches.
• When parties agree, facilitate conversations and other informal conflict-resolution processes.
• Provide de-identified feedback to University leadership highlighting systemic concerns and opportunities to strengthen policies and campus climate.

Connaissances

Mediation

Facilitation

Active listening

Confidentiality

Integrity

Formation

Master's degree in conflict resolution or related field

Juris Doctor

Equivalent education/experience

Description du poste

Posting Details

Classification Information

Classification Type

EHRA

Primary Purpose of Position

The University Ombudsperson serves the faculty and staff of NorthCarolina A&T State University as a confidential, neutral,independent, and informal resource for individuals navigatingworkplace concerns, conflicts, and organizational challenges.Reporting to the Chancellor through the Chief of Staff, theOmbudsperson listens to and helps clarify concerns, explainsUniversity policies and the options available for addressing them,helps individuals generate and weigh possible approaches, and—whenthe parties agree—facilitates conversations and other informalconflict-resolution processes. Drawing on patterns observed acrossindividual contacts, the Ombudsperson provides de-identifiedfeedback to University leadership that highlights systemic concernsand opportunities to strengthen policies, practices, and campusclimate. Consistent with the University Ombuds Office Charter andthe International Ombuds Association ( IOA ) Standards of Practiceand Code of Ethics, the Ombudsperson operates outside theUniversity’s formal administrative channels: the position does notconduct formal investigations, serve as an advocate orrepresentative for any party, adjudicate complaints or imposediscipline, provide legal advice or psychological counseling, oraccept formal notice of a claim on behalf of the University.Communicating with the Ombudsperson does not constitute notice tothe University and does not replace any formal reporting,grievance, equal-opportunity, or Title IX process.

Primary Function of Organizational Unit

The Office of the Chancellor provides executive leadership forNorth Carolina A&T State University and is responsible for theoverall administration, strategic direction, and advancement of theinstitution. As the University’s chief executive, the Chancellorrepresents NC A&T to its Board of Trustees, the University ofNorth Carolina System, and external constituents, advancing theUniversity’s mission as a public, land-grant, historically Black,doctoral research university and its aspiration to achieve CarnegieR1 status. Within the Office of the Chancellor, the Chief of Staffcoordinates university-wide initiatives and supports a campusenvironment characterized by integrity, fairness, andprofessionalism. The University Ombuds Office is administeredwithin this unit; to preserve the independence and neutralityessential to its work, the Office operates as a confidential,impartial, informal, and independent resource serving Universityfaculty and staff and remains free from interference in itsday-to-day activities.

Minimum Requirements

• Master’s degree in conflict resolution, dispute resolution, humanresources, organizational development, public administration,higher education administration, or a closely related field; or aJuris Doctor; or an equivalent combination of education andexperience.
• A minimum of five (5) years of progressively responsibleprofessional experience directly related to conflict resolution,mediation, employee or labor relations, or closely related work —including direct experience mediating or facilitating theresolution of disputes and handling sensitive and confidentialmatters within a large, complex organization.
• Demonstrated commitment to confidentiality within applicable legallimits.

Preferred Years Experience, Skills, Training,Education

• Experience serving as an organizational Ombuds or in a similardesignated-neutral role.
• Formal training or certification in mediation, alternativedispute resolution, or conflict management; the InternationalOmbuds Association Certified Organizational Ombuds Practitioner(CO-OP) credential, or progress toward it, is a plus.
• Experience in higher education or a large, complex public-sectorentity.
• Basic familiarity with faculty appointments and faculty servicewithin a university setting.
• Familiarity with, and a demonstrated commitment to, theInternational Ombuds Association Standards of Practice and Code ofEthics, including the principles of independence, impartiality,informality, and confidentiality.
• Demonstrated skill in mediation, facilitation, and activelistening, with the ability to gather, analyze, and synthesizecomplex information and exercise sound judgment in sensitive orhigh-conflict situations.

Is this position eligible for a remote or hybrid workarrangement, consistent with university and statepolicies.

Hybrid (Employees are working part-time in the office to performjob tasks that require on-campus engagement, and the remaining timeat home)

Position Information

Working Title

Ombudsperson

Recruitment Salary Range

Commensurate with education and experience

FLSA

Exempt

Appointment Type

Permanent - Full-time

Tenure Track

No

FTE

40 hours/week, 12 months

Organizational Division

Chancellor

Organizational Location

Chancellor

Organizational Unit

Chancellor

Employee Benefits

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, LifeInsurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System ( TSERS )
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program ( EAP )
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid workarrangement, consistent with university and state policies

N.C.A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Certificate of Release or Discharge from Active Duty(DD-214)