Ombudsman & Grievance Hearing Officer

Dallas Independent School District; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Dallas Independent School District invites applications for Coordinator II, Ombudsman/Hearing Officer (226 Days). This role provides neutral conflict resolution, counseling, and guidance to district employees on HCM processes, policies, and grievance handling.

The Ombudsman will conduct mediations, investigate complaints, render written decisions, and design training to improve behaviors and compliance across campuses, reporting to the Office of Human Capital Management.

Qualifications

• Bachelor's degree in HR or related field (or equivalent HR experience).
• 7 years of directly related HR experience including employee/labor relations, mediation, Title IX, EEO.
• Strong analytical, investigative, conflict-resolution and critical thinking skills.
• Excellent English writing and clear communication at all levels.
• Strategic, consultative approach to resolving HCM issues within employee relations.

Responsibilities

• Provide interpretation, advice, and counsel to all employees on HCM programs, processes, and procedures.
• Listen to employee concerns as a neutral third party and resolve conflicts at the lowest level.
• Conduct conflict resolution/mediation sessions to resolve department or campus issues.
• Investigate issues and assist complainants with resolution steps.
• Review and investigate employee complaints to determine policy violations and forward for action.
• Hear and evaluate testimony neutrally to determine case facts for grievance administration.
• Provide written decisions for grievances in a fast-paced, complex environment.
• Design, implement, administer and monitor training programs to ensure compliance and improvement.
• Partner with HCM leaders to develop or amend policies, regulations, processes and tools.
• Assist with reporting, analyses, and presentations for senior management.

Skills

Analytical skills

Investigative skills

Conflict resolution

Critical thinking

English writing

Strategic consulting

Customer service

Decision making

Communication

Education

Bachelor's degree in HR or related field

Texas school district experience

7 years HR/employee relations experience

Tools

Microsoft Office

Job description

Dallas Independent School District invites applications for Coordinator II, Ombudsman/Hearing Officer (226 Days). This role provides neutral conflict resolution, counseling, and guidance to district employees on HCM processes, policies, and grievance handling.

The Ombudsman will conduct mediations, investigate complaints, render written decisions, and design training to improve behaviors and compliance across campuses, reporting to the Office of Human Capital Management.