Ombuds Program Assistant & Resolution Specialist

Austin Community College; Washington (District of Columbia); On-site; USD 75,000 - 95,000; Full time

Job summary

Austin Community College is seeking an Assistant Ombuds to support the Ombuds Program in Washington DC. This role involves facilitating complaint resolutions, monitoring inquiries, and developing expertise in regulatory practices.

The ideal candidate must possess a bachelor's degree, 5 years of experience, and strong analytical, judgment, and communication skills. This is a TERM position through January 2028, requiring a cover letter and resume.

Qualifications

• Requires minimum 5 years of work experience.
• Must demonstrate strong initiative and ability to work efficiently in sensitive situations.
• Knowledge of best practices in Ombuds operations is desirable.

Responsibilities

• Assist in resolving complaints and inquiries.
• Monitor incoming inquiries from regulated institutions and consumers.
• Develop subject matter expertise on relevant policies and practices.
• Maintain tracking systems and prepare reports on Ombuds activities.

Skills

Strong analytical ability

Sound judgment

Excellent oral presentation skills

Superior written communication

Exceptional organizational skills

Interpersonal skills

Information technology skills (e.g., SharePoint)

Meticulous attention to detail

Open-minded and flexible approach

Ability to work independently

Education

Bachelor's degree or equivalent experience

Job description

Austin Community College is seeking an Assistant Ombuds to support the Ombuds Program in Washington DC. This role involves facilitating complaint resolutions, monitoring inquiries, and developing expertise in regulatory practices.

The ideal candidate must possess a bachelor's degree, 5 years of experience, and strong analytical, judgment, and communication skills. This is a TERM position through January 2028, requiring a cover letter and resume.