Coordinator II, Ombudsman/Hearing Officer (226 Days)

Dallas Independent School District; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Dallas Independent School District invites applications for Coordinator II, Ombudsman/Hearing Officer (226 Days). This role provides neutral conflict resolution, counseling, and guidance to district employees on HCM processes, policies, and grievance handling.

The Ombudsman will conduct mediations, investigate complaints, render written decisions, and design training to improve behaviors and compliance across campuses, reporting to the Office of Human Capital Management.

Qualifications

• Bachelor's degree in HR or related field (or equivalent HR experience).
• 7 years of directly related HR experience including employee/labor relations, mediation, Title IX, EEO.
• Strong analytical, investigative, conflict-resolution and critical thinking skills.
• Excellent English writing and clear communication at all levels.
• Strategic, consultative approach to resolving HCM issues within employee relations.

Responsibilities

• Provide interpretation, advice, and counsel to all employees on HCM programs, processes, and procedures.
• Listen to employee concerns as a neutral third party and resolve conflicts at the lowest level.
• Conduct conflict resolution/mediation sessions to resolve department or campus issues.
• Investigate issues and assist complainants with resolution steps.
• Review and investigate employee complaints to determine policy violations and forward for action.
• Hear and evaluate testimony neutrally to determine case facts for grievance administration.
• Provide written decisions for grievances in a fast-paced, complex environment.
• Design, implement, administer and monitor training programs to ensure compliance and improvement.
• Partner with HCM leaders to develop or amend policies, regulations, processes and tools.
• Assist with reporting, analyses, and presentations for senior management.

Skills

Analytical skills

Investigative skills

Conflict resolution

Critical thinking

English writing

Strategic consulting

Customer service

Decision making

Communication

Education

Bachelor's degree in HR or related field

Texas school district experience

7 years HR/employee relations experience

Tools

Microsoft Office

Job description

Job Description - Coordinator II, Ombudsman/Hearing Officer (226 Days) (RTP20260821-004)

Job Description

Coordinator II, Ombudsman/Hearing Officer (226 Days) - ( RTP20260821-004 )

Description

The OHO provides assistance with addressing conflicts between employees through conflict resolution interventions and by presenting educational workshops/seminars focused on how to prevent and address interpersonal conflict interactions. The OHO will also be responsible for hearing and rendering decisions on grievances involving policy violations and other employee concerns.

• Provide interpretation, advice, and counsel to all employees by responding to telephone, email, and in-person inquiries to assist with HCM-related programs, processes, and procedures.
• Listen to employee concerns as a neutral third party and attempt to resolve employee conflicts at the lowest possible level.
• Conduct conflict resolution/mediation sessions to resolve department, campus and/or individual issues.
• Provide an avenue for employees to express concerns, and assist individuals with exploring and developing alternatives to addressing institution-related interpersonal conflicts, disagreements, and organizational complaints in an informal setting.
• Investigate issues and assist the complainant with the steps necessary for resolution.
• Review and investigate employee complaints in order to resolve issues prior to moving forward to the grievance process.
• Review employee complaints and grievances for clear policy violations and forward to appropriate administrator or department for action.
• Hear and evaluate testimony and evidence, neutrally, to determine case facts for grievance administration (on issues related to performance appraisals, discipline/termination, and other terms/conditions of employment.
• Provide information and assistance to individuals regarding issues of bullying and professional conduct.
• Render appropriate written decisions for grievances in a fast-paced, highly complex and diverse environment.
• Design, communicate, implement, administer and monitor training, programs and projects to ensure compliance, track operational efficiency and identify opportunities for improvement.
• Partner with HCM leaders and leaders across the district to jointly develop, recommend and/or amend policies, regulations, processes and tools.
• Assist with designing and developing a variety of reports, analyses, and presentations for senior management, aligning department initiatives with the district’s goals and objectives.
• Benchmark the effectiveness of HCM efforts and programs and ensure best practices are implemented by staying informed of leading trends and issues.
• Perform all other tasks and duties as assigned.

Qualifications

• Bachelor’s degree in Human Resources or related field (or Bachelor’s degree in another field with commensurate HR experience).
• Previous school district experience, preferably in the state of Texas.
• Seven (7) years of directly related experience (human resources, employee relations, labor relations, mediation/conflict resolution, Title IX, EEO).
• Strong analytical, investigative, conflict resolution, and critical thinking skills to apply logic to complex matters and render written decisions supported by evidence and aligned with District policy/ goals.
• Ability to demonstrate excellence in English writing.
• Decisive self-starter who exercises good judgment.
• Ability to demonstrate a strategic, consultative approach to resolving HCM-related issues within employee relations.
• Proven ability to present a positive image for the district, maintain professional demeanor, provide effective customer service, and make good decisions.
• Knowledge of current rules, policies, regulations, laws, principles, and practices related to human resources.
• Knowledge of current and emerging legislation, issues, and trends as appropriate to Title IX and EEO. Ability to safeguard sensitive and confidential information from intentional or unintentional disclosure.
• Ability to organize and coordinate multiple tasks and to work under time pressure to meet deadlines.
• Proven proficiency in using Microsoft Office Professional and other HR software.
• Ability to communicate clearly and effectively, both orally and in writing, at all levels, including the Board.