Ombudsman & Conflict Resolution Specialist

Department of War Education Activity (DOWEA)

Alexandria (VA)

On-site

USD 90,000 - 120,000

Full time

2 days ago

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Job summary

The Department of War Education Activity (DOWEA) seeks an experienced Ombudsman/Conflict Management specialist to coordinate consultations, represent the Ombudsman in senior meetings, and develop enterprise conflict management and stakeholder engagement programs.

You will conduct research, deliver trainings and briefings, facilitate informal dispute resolution, and collaborate with leadership and unions to resolve sensitive issues.

Qualifications

Specialized experience in Ombuds, ADR, or conflict management within a complex organization.
Experience conducting facilitation, mediation, and informal problem-solving interventions.
Ability to analyze organizational data and stakeholder concerns to advise leadership.
Experience developing and delivering trainings, briefings, or outreach on communication and dispute resolution.

Responsibilities

Coordinate and oversee consultation sessions to resolve complex conflicts.
Represent the Ombudsman in high-level meetings and projects.
Develop and improve enterprise conflict management and stakeholder engagement initiatives.
Research stakeholder issues and develop responses and recommendations.
Develop and deliver trainings, workshops, and outreach on conflict prevention and resolution.
Serve as a communications conduit to expedite informal dispute resolution.

Skills

Ombuds services

ADR

conflict management

facilitation

mediation

training delivery

stakeholder engagement

Job description

You will conduct research, deliver trainings and briefings, facilitate informal dispute resolution, and collaborate with leadership and unions to resolve sensitive issues.

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