Ombuds & Conflict Resolution Specialist

American Psychiatric Association; Washington (District of Columbia); Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

American Psychiatric Association seeks an Ombuds to provide confidential assistance to staff, maintain neutrality, and report trends to leadership. The role emphasizes diverse, inclusive interactions and ongoing professional development through IOA and related trainings.

The Ombuds will engage in conflict resolution, policy explanations, and stakeholder communications while upholding confidentiality and ethical standards across APA operations.

Qualifikationen

• Confidential assistance to staff with information and conflict resolution.
• Reports to CEO and Medical Director with aggregated, de-identified data.
• Strong communication and problem-solving across cultures and levels.

Aufgaben

• Facilitate confidential consultations and referrals.
• Prepare periodic reports on issues and policy improvements.
• Support conflict resolution and provide options for action.

Kenntnisse

Communication skills

Problem solving

Diversity sensitivity

Conflict resolution

Training design

Ausbildung

Master's degree in related field

Ombuds training or dispute resolution

CO‑OP status preferred

Jobbeschreibung

American Psychiatric Association seeks an Ombuds to provide confidential assistance to staff, maintain neutrality, and report trends to leadership. The role emphasizes diverse, inclusive interactions and ongoing professional development through IOA and related trainings.

The Ombuds will engage in conflict resolution, policy explanations, and stakeholder communications while upholding confidentiality and ethical standards across APA operations.