Long Term Care Ombudsman Program Assistant III

AgeSpan; Danvers (MA); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Healthcare (medical, dental)

403b Retirement Plan

20 Vacation Days

12 Sick Days

12 Paid Holidays

Licensing Program

License Renewal Paid by agency

Job summary

AgeSpan in Massachusetts is seeking an Ombudsman to join the Long Term Care Ombudsman Program. You will advocate for residents in nursing and rest homes, coordinate with families, staff, and agencies, and help resolve complaints.

The role requires an associate degree and 1–3 years with elders; a bachelor's is preferred. Bi-lingual English/Spanish is a plus. Pay ranges $26–$28 per hour, with hybrid schedule and generous PTO and benefits.

Qualifications

• Associate degree and 1–3 years of work with elders in community or long term care.
• Bachelor's degree in Health and Human Services preferred.
• Excellent communication, highly organized, flexible work style.

Responsibilities

• Advocate for residents in nursing and rest homes within the program catchment.
• Assess, resolve, and refer concerns from residents and families.
• Complete weekly facility visits and document reports within 48 hours.
• Maintain confidential resident information and report safety concerns immediately.
• Coordinate with facilities, volunteers, and program director as needed.
• Enter data and manage administrative tasks related to Ombudsman duties.
• Provide coverage for facilities when volunteers are unavailable.

Skills

Communication

Organization

Bilingual (EN/ES)

Education

Associate degree

Bachelor's degree in Health and Human Services preferred

Tools

Wellsky Ombudsman

Job description

AgeSpan

About Us:

Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Summary:

Work with the Director of the Long Term Care Ombudsman Program to manage the responsibilities of the program and to enhance the quality of life of nursing and rest home residents by advocating for the residents of assigned facilities. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns.

Essential Functions:

1. Advocate for the residents in the nursing and rest homes within in the catchment area of the LTCOP of Elder Services of the Merrimack Valley and North Shore (which also includes Mystic Valley, Chelsea, Revere and Winthrop).
2. To assess, resolve and provide information and referral for concerns of residents, families and the community that are received during a facility visit.T
3. To complete weekly visits to assigned facilities (Approximately 10-15 facilities) unless otherwise authorized by the Program Director.
4. Maintain open communication during visits with assigned facility contact person to resolve concerns of residents brought forward during visits.
5. Complete visit reporting requirements within 48 hours of completion of a visit, in accordance with the reporting policies for visits and case documentation.
6. Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Program Director.
7. Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.
8. Notify the Program Director immediately of any conflicts of interest that may arise during time as serving as an Ombudsman.
9. To be knowledgeable about federal and state regulations that affects the quality of life of residents.
10. Consult with Facilities as requested to address concerns and needs of residents.
11. Maintain case records, provide primary coverage for phone intakes, intake logs, compile facility survey data, enter data information and perform other administrative functions as needed.
12. Enter Volunteer documentation of consultations, visits, and cases into Wellsky Ombudsman.
13. Provide coverage for Facilities when a Volunteer Ombudsman is not available.
14. Assist with scheduling of LTCOP staff meetings, including scheduling presenters.
15. Assist with Volunteer recruitment and training.

Additional Functions/Requirements:

1. Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman.
2. Attend monthly Ombudsman group meeting, if unable to complete must schedule an individual meeting with the Program Director and or their designee.
3. Complete re-certification training every two years, regardless of when first certified.
4. Complete 24 hours of continuing education per year.
5. Participate in Field Supervision with the Program Director or their Designee as required.
6. Attend all LTCOP Staff Meetings and Agency All Staff Meeting as well as other agency related trainings and activities.
7. Complete additional tasks and duties as assigned by Supervisor.
8. Bi-Lingual English/Spanish Preferred but not required

Qualifications:

Associate degree and at least one to three years of prior work experience with elders in community or Long Term Care settings and/or with diverse, disadvantaged adults or currently pursuing a degree in human, health, advocacy, or legal services. Bachelor's Degree in Health and Human Services preferred, Excellent communication, computer skills and highly organized with the ability to be flexible. Can establish and maintain ongoing relationships with both individuals and organizations.

Become certified as an Ombudsman or obtain certification within 60 days of employment.

At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $26.00 - $28.00/hour.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.