OM Admin

Snap-On Tools; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Snap-On Tools in San Jose, CA seeks an Order Entry / Sales Administrator to enter and verify customer orders in the ERP system with a focus on accuracy and timeliness.

You will review orders against POs, prioritize orders, and resolve issues such as missing data, inactive accounts, or credit holds while coordinating with warehousing and accounting teams.

Qualifications

• High school diploma or GED required; related experience preferred.
• Outstanding customer service skills are essential.
• PC literate, proficient with Office Suite; Netsuite experience preferred.

Responsibilities

• Enter sales orders in ERP with zero defects and on time.
• Review orders against customer POs and instructions for accuracy.
• Ensure same-day order entry with priority handling for special freight or designated orders.
• Resolve orders with missing or incorrect information, or credit holds.
• Coordinate with Alabama Distribution Center and California warehouse to prevent delays.
• Manage hold folders and backorders; update stakeholders on delays and options.
• Create/update customer accounts and contact records; ensure data quality.
• Coordinate with Accounting on payment terms for non-standard orders.
• Attach all vital documents to orders and accounts in the system.
• Submit weekly booked orders and sales reports to Sales Management.
• Cover front desk on a rotating basis and log all incoming orders.

Skills

Outstanding customer service

ERP navigation

Education

High school diploma or GED

Tools

Office Suite

Netsuite

Job description

Overview

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Creates / enters sales orders in the ERP system with a focus on accuracy (zero defect on orders entered) and timeliness;

Reviews sales orders against customers' purchase orders and special instructions to verify accuracy of billing information, content, and compliance with current policies and procedures outlined in the Contract Review Procedure;

Ensures that all orders are entered on the same day of receipt of order, with priority given to special freight or designated orders;

Responsible for resolution of orders which cannot be accepted and processed due to insufficient or incorrect information, new or inactive account, credit hold;

Interfaces with Alabama Distribution Center and California warehouse on issues that delay or change shipments;

Responsible for managing hold folders and back orders by regularly following up on open orders, communicating with customers, purchasing and sales personnel regarding options, delays and any backorder detail;

Creates / updates customer accounts and contact records, ensuring completeness and correctness of data;

Coordinates with Accounting Department for payment information of orders particularly those that do not have the standard terms (e.g. credit cards, prepayment, installment / special terms);

Answers (or forwards to appropriate parties) inquiries and requests from customers pertaining to service and/or trade orders;

Ensures that all vital supporting documents are electronically attached to sales orders or customer account records;

Submits weekly booked sales orders and incoming sales average reports to Sales Management;

Covers the front desk on a rotational basis or as needed and logs all incoming orders in order log;

Other duties or special projects may be assigned;

Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); zero to two years related experience and/or training; or equivalent combination of education and experience.

Must possess and demonstrate outstanding customer service

PC literate, proficient with Office Suite, ERP- Netsuite preferred

LANGUAGE SKILLS

Ability to read and write professional emails in a timely manner