Olive & Hay Host

Pacific Hospitality Group; Napa, Northern (CA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Pacific Hospitality Group seeks a friendly, professional Host for The Meritage Resort & Spa in Napa, CA. You will greet guests, manage reservations and seating, and coordinate with servers and managers to ensure a smooth dining experience.

In a fast-paced hospitality environment, you will communicate dietary needs, VIP details, and special occasions, while maintaining a polished host stand and accurate information about hours and amenities.

Qualifications

• Friendly, professional host with strong guest-facing skills.
• Excellent communication and problem-solving under pressure.
• Ability to manage reservations, seating and waitlists efficiently.

Responsibilities

• Warmly greet guests and create a welcoming first impression.
• Manage reservations, walk-ins, waitlists, and table assignments.
• Seat guests efficiently with proper rotation and smooth service flow.
• Maintain accurate table status and communicate changes to team.
• Answer calls and assist with reservations and information.
• Relay special occasions, dietary needs, VIP details to staff.
• Coordinate with servers and managers to optimize table turns.
• Keep host stand clean, organized and professional at all times.
• Assist with takeout orders and guest service needs when needed.
• Provide hours, menus, and resort amenities information accurately.

Skills

Customer service

Communication

Reservations management

Multitasking

Job description

## Olive & Hay HostApply: The Meritage Resort & Spa – Napa, CA: Part time: Posted Today: JR100517**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**The Host is responsible for creating a warm and welcoming first impression for guests while supporting the overall flow and efficiency of the restaurant. This position serves as a key point of communication between guests, servers, managers, and other departments to ensure a seamless dining experience.**Key Responsibilities:*** Warmly greet and welcome guests upon arrival.* Manage reservations, walk-ins, waitlists, and table assignments through the restaurant reservation system.* Seat guests efficiently while maintaining proper rotation and balancing server sections.* Maintain accurate table status and communicate changes with the service team and management.* Answer incoming phone calls and assist with reservation inquiries and general restaurant information.* Communicate special occasions, dietary restrictions, VIP guests, and other relevant details to the appropriate team members.* Coordinate with servers, bussers, and managers to support efficient table turns and minimize guest wait times.* Maintain an organized, clean, and professional host stand and entrance area.* Assist with takeout orders and other guest service needs when necessary.* Provide accurate information regarding restaurant hours, menus, resort amenities, and dining options.* Professionally address guest concerns and involve a manager when additional assistance is needed.* Support the restaurant team during high-volume periods by assisting with additional operational needs as assigned.* Maintain professional appearance, communication, and service standards at all times.The ideal candidate is friendly, organized, professional, and comfortable working in a fast-paced hospitality environment. Strong communication skills, attention to detail, and the ability to remain composed while managing multiple priorities are essential for success in this role.-*We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.**This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*