Olive & Hay Host

TMR Operations, LLC; Napa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Pacific Hospitality Group is seeking a friendly and organized host to greet guests, manage reservations, and assist with guest services in a fast-paced restaurant environment. You will coordinate with servers and managers to ensure a smooth dining experience and maintain a welcoming entrance area.

The ideal candidate is professional, communicates clearly, and can handle multiple priorities with composure during peak periods.

Qualifications

• Friendly, organized, professional hospitality mindset.
• Strong communication and interpersonal skills.

Responsibilities

• Warmly greet and welcome guests upon arrival.
• Manage reservations, walk-ins, waitlists, and table assignments.
• Seat guests efficiently while balancing server sections.
• Maintain an organized, clean host stand and entrance area.
• Assist with takeout orders and guest service needs when necessary.

Skills

Communication

Organized

Professional

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The Host is responsible for creating a warm and welcoming first impression for guests while supporting the overall flow and efficiency of the restaurant. This position serves as a key point of communication between guests, servers, managers, and other departments to ensure a seamless dining experience.

Key Responsibilities

• Warmly greet and welcome guests upon arrival.
• Manage reservations, walk-ins, waitlists, and table assignments through the restaurant reservation system.
• Seat guests efficiently while maintaining proper rotation and balancing server sections.
• Maintain accurate table status and communicate changes with the service team and management.
• Answer incoming phone calls and assist with reservation inquiries and general restaurant information.
• Communicate special occasions, dietary restrictions, VIP guests, and other relevant details to the appropriate team members.
• Coordinate with servers, bussers, and managers to support efficient table turns and minimize guest wait times.
• Maintain an organized, clean, and professional host stand and entrance area.
• Assist with takeout orders and other guest service needs when necessary.
• Provide accurate information regarding restaurant hours, menus, resort amenities, and dining options.
• Professionally address guest concerns and involve a manager when additional assistance is needed.
• Support the restaurant team during high-volume periods by assisting with additional operational needs as assigned.
• Maintain professional appearance, communication, and service standards at all times.

The ideal candidate is friendly, organized, professional, and comfortable working in a fast-paced hospitality environment. Strong communication skills, attention to detail, and the ability to remain composed while managing multiple priorities are essential for success in this role.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.