Older Adults Case Manager (Castle Hill YMCA)

YMCA of Greater New York; New York (NY); On-site; USD 25,003 - 35,610; Part time

Benefits offered by this job

Medical benefits

Paid time off

Free YMCA membership

Retirement benefits

Job summary

The YMCA of Greater New York is seeking a dedicated part-time professional to support Older Adults through case management and resources. This role includes assessing individual needs, developing care plans, and maintaining client follow-up while ensuring confidentiality.

A Bachelor's degree in a related field and experience with Older Adults are necessary. The YMCA provides various benefits, including retirement options and a free membership, contingent upon employment status.

Qualifications

• Minimum of one year of experience in case management with Older Adults.
• Current CPR, AED, and First Aid certifications are required.
• Knowledge of local and citywide community services.

Responsibilities

• Conduct case management services for Older Adults and assist in accessing community resources.
• Develop an Individual Care Plan for each client seen in the program.
• Attend required staff meetings and participate in monthly event planning.

Skills

Experience with Older Adults

Bilingual Spanish speaker

Strong verbal and written communication skills

Education

Bachelor’s Degree in education, social work, mental health, or relevant field

Master’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Part‑Time / Regular

$22.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people‑first approach that fosters trust, inclusion, growth, and development for all.

Key Responsibilities

Programmatic

• Conduct case management services for Older Adults who have been referred to the Community Hub and assist them in accessing resources in the community.
• Respond to referrals within 24 hours, conduct an individual comprehensive assessment, and develop an Individual Care Plan for each client seen in the program.
• Meet the goals set by the funding sources and YMCA operations by:
  • Keeping case note records, maintaining awareness of participants’ needs, and connecting them to the appropriate services.
  • Maintaining client follow‑up within 30 days to ensure participants have received adequate services.
  • Assisting participants in establishing attainable goals to maintain stability.
  • Determining needs and providing referrals to partner organizations.
  • Directly referring clients to other appropriate services within the community by providing advocacy, information, and assistance, and acting as a liaison with other social service agencies that provide services for older active adults.
  • Working in collaboration with providers, the Department for the Aging, and other community‑based organizations.
  • Providing follow‑up, when possible, to ensure that clients are connecting to the resources.
  • Always maintaining confidentiality of client information.
  • Preparing and completing required reports within the required period.
• Attend required staff meetings and in‑service training sessions.
• Assist and participate in the planning and coordination of monthly events at the center.
• May assist partners on‑site for monthly wellness checks and any other health screenings, workshops, and/or information seminars hosted. Follow up with clients who are encouraged by partners to seek medical care.
• Other duties assigned by the supervisor.

Supervisory

• Ensure that workshop instructors deliver contextualized, community‑driven workshops that integrate technology, family, health, and financial literacy both in person and virtually.

Additional Responsibilities

• Model the best practices of hospitality and positive culture.
• Support all aspects of programming, including, but not limited to, community outreach, recruitment, and participant outreach.
• Work enthusiastically as part of a team.
• Actively participate in training sessions, designated meetings, and special events.

Desired Skills & Experience

• Bachelor’s Degree in education, social work, mental health, or a relevant field is required. Master’s degree preferred.
• Minimum of one (1) year of experience working with Older Adults. Case Management Experience working in person with Older Adults.
• Current CPR, AED, and First Aid certifications.
• Bilingual Spanish speaker preferred.
• Knowledge of services available in the local community and citywide.
• Must be willing to work as part of a team and be able to establish positive relationships with participants, the community, collaborators, and partnerships.
• Ability and interest in working with diverse populations.
• Strong decision‑maker.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Excel, e‑mail, internet, and database administration.
• Must be a self‑starter, highly organized, patient, and able to work well with others.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full‑time or part‑time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.

Job ID

req3097

Employment Type

Part‑Time / Regular

Location

Bronx YMCA at Glebe Houses, Bronx, NY

EQUAL OPPORTUNITY EMPLOYER DRUGFREE WORKPLACE

Auxiliary aids and services are available upon request to individuals with disabilities.