Case Manager (Flushing YMCA)

YMCA of Greater New York; New York (NY); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Retirement benefits

Medical benefits

Paid time off

Free YMCA membership

Job summary

The YMCA of Greater New York is seeking a Case Manager at the Flushing YMCA Beacon Center in Queens, NY. The role focuses on increasing student achievement for college and career readiness, providing mentorship and advocacy to teens, and leading group activities within a comprehensive youth program.

Responsibilities include intake assessments, program planning, group facilitation, and maintaining detailed case notes across DYCD Connect and YMCA databases.

Qualifications

• Minimum of two years' experience working with teens and doing case management.
• CPR/First Aid certification required and YMCA Mandatory Reporting Training within four months of employment.
• Experience teaching and facilitating trainings on youth-related issues.

Responsibilities

• Conduct intake assessments and develop individual service plans to ensure successful case management.
• Facilitate groups and workshops to improve attitudes, school performance, and relationships.
• Provide case and behavior management and refer to external resources as needed.
• Maintain case notes for post-graduate participants and complete DYCD Connect entries.
• Recruit participants and collect required documentation from schools, parents, and partners.
• Prepare students for internships and support internship site placements (pre/post audits).
• Attend staff meetings, trainings, and special events.
• Maintain positive relationships with families, staff, schools, volunteers, and partners.

Skills

Teen Experience

Case management

CPR/First Aid

Training facilitation

Education

High School Diploma

Associate's degree

Job description

Full-Time / Regular

$30.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Flushing YMCA is seeking a Case Manager who will be responsible for increasing student achievement for college and career readiness. They will provide students with a positive mentor relationship of advocacy and support to help them achieve their academic goals. The Case Manager will work one-on-one with students around the concrete needs of youth and lead and run groups. Additionally, they will assist in designing and leading training sessions on behavior issues with youth and teens in the program.

Key Responsibilities

• Conduct intake and assessments of potential participants and develop individual service plans to ensure the success and implementation of case management. Manage case notes for program participants.
• Facilitate groups and workshops based on the participants' expressed needs and interests to improve attitudes, school performance, and home and community relationships.
• Provide case and behavior management and refer to outside resources and agencies as needed.
• Manage case notes for post-graduate participants, also known as WIOA Follow-Ups.
• Provide outreach resources for post-graduate participants.
• Facilitate/Co-facilitate and write SEL and Teen Core Activities during program hours.
• Enter case notes in the DYCD Connect database regularly.
• Enter Teen Data in YMCA Youth Services and AS400 databases.
• Recruit participants and collect documentation from them, schools, parents, and community partnerships.
• Support the Coordinator in ensuring proper documentation is maintained and entered into the DYCD Connect system.
• Prepare students for internship placements and provide support for internship site placements, including pre- and post-audits.
• Improve, develop, and enhance all program service delivery.
• Maintain and develop positive relationships with families, participants, staff, schools, volunteers, and other organizations.
• Attend staff meetings, training sessions, and any applicable special events.

Desired Skills & Experience

• A High School Diploma is required. An associate’s degree or relevant experience is desired.
• Minimum of two (2) years of experience working with teens and doing case management.
• Experience teaching and facilitating training sessions on issues related to youth and teens.
• Must be CPR/First Aid certified and complete the YMCA Mandatory Reporting Training within four (4) months of employment.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits , medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

Employment Type

Full-Time / Regular

Location

Flushing YMCA Beacon Center at JHS 189

Queens, NY

EQUAL OPPORTUNITY EMPLOYER DRUGFREE WORKPLACE

Auxiliary aids and services are available upon request to individuals with disabilities