Old Tucson Attraction Attendant

American Heritage Companies; Tucson (AZ); On-site; USD 20,664 - 22,041; Part time

Job summary

Old Tucson Entertainment is seeking an Attraction Attendant to help create memorable guest experiences. You will operate rides, assist with ticket collection, and communicate safety procedures while engaging visitors in themed storytelling.

Responsibilities include safety checks, customer service, and handling cash or electronic transactions. The role may involve wearing themed costumes and providing on-board narration to enhance the park experience.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Good communication skills.
• Be tactful and diplomatic.
• Customer service experience.
• Knowledge of general safety procedures.
• Knowledge of the attraction and local area.
• Pre-employment drug screen and background check required.
• CPR and emergency response courses recommended.

Responsibilities

• Perform safety inspections and checks on attractions.
• Maintain a clean, hazard-free area around the attraction.
• Operate rides and verify tickets.
• Process cash and electronic transactions accurately.
• Handle guest purchases for tickets, games, and merchandise.
• Provide on-board narration to enhance guest experience.
• Dress in themed or character costumes to support storytelling.
• Instruct riders on safety procedures and restraints.
• Operate ride controls within designated timeframes.
• Set up and manage carnival-style games and attractions.
• Explain game rules and distribute prizes to guests.
• Clean and refuel ride vehicles and equipment.
• Provide exceptional customer service and greet guests.
• Address guest concerns or complaints professionally.
• Offer guests information and directions for park navigation.
• Monitor areas for hazards and report issues promptly.
• Respond to emergencies and report incidents promptly.

Skills

Customer service

Communication skills

Safety procedures

Guest interaction

CPR knowledge (recommended)

Education

High school diploma or GED

Job description

Job Details

• Job Location: TUCSON, AZ 85735
• Position Type: Seasonal
• Salary Range: $15.15 - $16.00 hourly
• Division/Department: Attractions
• Job Title: Attraction Attendant
• Reports To: Attractions Manager
• Type of position: Non-Exempt / Hourly
• Employee Classification: Seasonal, Safety-Critical
• Compensation: $15.15 - $16.00 per hour
• Location: Tucson, AZ

Job Summary

Attraction Attendants at Old Tucson Entertainment play a key role in creating a memorable guest experience. Beyond operating rides, they assist with ticket collection, communicate safety procedures, and may take on themed character roles to engage and attract visitors. This position combines elements of customer service, sales, and performance. If you enjoy working outdoors, interacting with guests, and contributing to a fun, immersive environment, this is a great opportunity to be part of the Old Tucson magic.

Essential Duties and Responsibilities

• Perform routine maintenance checks and conduct safety inspections on assigned attractions.
• Maintain a clean, organized, and hazard-free area in and around the attraction.
• Operate rides and attractions efficiently while collecting and verifying tickets.
• Process cash and electronic transactions accurately and efficiently.
• Handle guest purchases for tickets, games, and merchandise in a professional manner.
• Ensure the safety and enjoyment of all guests during ride operation.
• Provide on-board narration as required to enhance the guest experience.
• Dress in themed or character-specific costumes as needed to support attraction storytelling and ambiance.
• Instruct riders on safety procedures, including proper use of seat belts and other restraints.
• Operate ride control systems to safely start and stop attractions within designated timeframes.
• Set up, manage, and operate carnival-style games and attractions.
• Clearly explain game rules and procedures to guests.
• Promote a fun and fair game environment and manage the distribution of prizes.
• Clean, refuel and perform basic upkeep on ride vehicles and equipment.
• Provide exceptional customer service to ensure guest satisfaction.
• Greet all guests in a friendly, welcoming manner and offer assistance as needed.
• Promptly address and resolve guest concerns or complaints with professionalism.
• Offer guests information and directions to enhance their park experience.
• Monitor attraction areas for hazards or safety issues and report them to management promptly.
• Respond effectively to emergency situations and report incidents, collisions, or accidents to management in a timely manner.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED Certificate.
• Good communication skills.
• Be tactful and diplomatic.
• Customer service experience.
• Knowledge of general safety procedures.
• Knowledge of the attraction and local area.
• Must successfully pass a pre-employment drug screen and background check as a condition of employment.
• Cardiopulmonary resuscitation (CPR) and emergency response courses are recommended.

Work Environment

• Ability to pull, push, and carry a minimum of 50 lbs.
• Ability to stand and walk for up to 8 hours extended periods.
• Ability to stand and walk on uneven or unsteady surfaces.
• Extended and irregular hours including nights, weekends, and holidays (Required).