Oil & Transport Customer Service Rep.

Foster Fuels, Inc.; Holts Crossing (VA); On-site; USD 54,443,000 - 66,345,000; Full time

Benefits offered by this job

Medical Benefits

Dental, Vision

Life Insurance

401K match

Paid Time Off

Bonuses

Educational Assistance

Employee Pricing

Gym Reimbursement

CDL Sign-On Bonus

Job summary

Foster Fuels, Inc. in Brookneal, Virginia, is recruiting an Oil & Transport Customer Service Representative to join the busy customer care team.

The role focuses on providing courteous service, handling inquiries, coordinating fuel deliveries, and processing orders to secure the best price and the best service for customers. Ideal candidates have a high school diploma or equivalent, at least one year of corporate customer service experience, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or Equivalent; Associate degree or higher preferred.
• At least one year of prior Customer Service experience in a corporate environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Answer phone calls and emails in a timely, courteous manner regarding service, pricing, and delivery schedules.
• Coordinate fuel deliveries with the dispatch team per customer requests.
• Process orders for customers to secure best price and delivery; handle new customer applications.
• Complete customer bids and respond promptly to help Foster Fuels win orders.
• Support department goals and handle other administrative duties as assigned.

Skills

Customer service experience

Interpersonal skills

Multi-tasking

Team player

Analytical skills

Strong communication

Education

High School Diploma or Equivalent

Associate degree or higher preferred

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Oil & Transport Customer Service Rep.

Full Time Brookneal, VA, US

3 days ago Requisition ID: 1151

Salary Range: $19.00 To $23.00 Annually

SUMMARY

The Oil & Transport Customer Service Representative is a committed, courteous, knowledgeable, and hard-working member of the Oil & Transport team. Customer service, safety, dependability, punctuality are top priorities for these individuals. The Oil & Transport Customer Service Representative serves a critical role in working with our customers to ensure they receive fuel purchases at the best price with the best service.

SALARY RANGE

• $19.00/hr. to $23.00/hr. DOE.

DUTIES

• Answer phone calls and emails in a timely manner with the utmost courtesy and professional demeanor to respond to customer inquiries regarding service, pricing, and delivery schedules
• Work with dispatch team to schedule fuel deliveries to customers per their request
• Process orders for customers according to best price/ delivery available and process new customer applications and other required paperwork.
• Complete Customer bids as requested and respond in a timely manner to ensure Foster Fuels obtains the order.
• Support overall department goals and objectives and perform any other administrative duties as assigned.

KEY CANDIDATE ATTRIBUTES

• Individuals must demonstrate sharp intellect, a sense of urgency, respected interpersonal skills, initiative, and sense of urgency in their approach to accomplishing their work.
• Must be willing to work as a team and share responsibility to obtain goals.
• Must demonstrate flexibility and accountability to work in a constantly changing environment.
• Ability to multi-task and work in a fast-paced environment while being detail oriented with strong analytical skills.
• Excellent interpersonal skills, verbal, and written communication skills
• Excellent team relationship skills

KEY CANDIDATE SKILLS

• High School Diploma or Equivalent required. Associate degree or higher preferred.
• At least one year of previous Customer Service Experience in a corporate environment
• Must be proficient in Microsoft Office Suite, Word, Excel, Outlook

PHYSICAL DEMANDS

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment will consist of mix of phone calls and computer related tasks to assist with the customer experience. Customer inquiries can fluctuate based on seasonal demands which can also affect office hour requirements. The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 3 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives ProgramDriver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus
• Gym/ Fitness Reimbursement – up to $100 annually

Foster Fuels is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, pregnancy and childbirth (or related conditions), or any other characteristic protected by applicable federal, stat e, or local laws.