Sales Associate/CSR

Foster Fuels; Forest (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

401K match

Paid time off

Bonuses

Educational assistance

Employee pricing

Job summary

Foster Fuels is seeking a Sales Associate in Forest, VA to provide exceptional customer service and drive propane product sales. You will greet customers, answer questions, process applications, payments and related paperwork, and suggest complementary items.

The ideal candidate has a high school diploma and at least 2 years in sales or customer service, with proficiency in Microsoft Office. Overtime availability during busy seasons is expected; we offer competitive benefits and a collaborative

Qualifications

• High School degree or GED.
• Minimum 2 years in sales or customer service.
• Proficient with Microsoft Office Suite.
• Knowledge of CRM or industry management systems.

Responsibilities

• Assist Branch Manager and work independently or as a team.
• Process customer applications, credits, payments and documentation.
• Fill propane tanks and prepare orders.
• Engage customers with product knowledge and upsell.
• Keep store neat and organized; manage promotions and pricing.
• Greet customers and provide prompt, courteous service.
• Resolve product or service issues with appropriate solutions.
• Overtime availability during busy seasons.

Skills

Sales experience

Customer service

Phone etiquette

Multitasking

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Forest, VA, US

2 days ago Requisition ID: 1155

Salary Range: $19.00 To $25.00 Annually

SUMMARY

ThepositionsupportsabroadrangeofdisciplinesincludesellingFosterFuelspropaneproducts and services and assisting customers with their product needs. The Sales Associate provides exemplary customer service by asking the customer questions to determine their needs and engaging them with their product knowledge and suggestive selling items for the customer's immediate needs and recommending additional items and services that will satisfy the customers' future needs. The successful candidate will be able to elevate company standards, achieve sales goals, and meet customer expectations.

SALARY RANGE

• $19.00/hr. to $25.00/hr. DOE.

DUTIES

• Work at the direction of the Branch Manager either independently or together as a team.
• Processcustomerrequestsandquestionssuchas:
  • Sendand processnewcustomerapplicationsandotherrequiredpaperwork.
  • Answercustomerquestionsrelatingtothesedocuments.
  • Processcreditchecks,explaincreditlimits.
  • Takepayments.
  • Orderappliance
• Fill propane tanks at the filling station for walk-in customers and in preparation for needed order.
• Engage customers, either on the phone or in-person, providing assistanceproduct knowledge including their features, values and benefits of each product. Maintain knowledge and suggest additional items and alternatives.
• Ensure the store is neat, clean, and organized throughout each business day. Rearrange store when appropriate.
• Beawareofcurrentpromotionalitemsandtheircorrectpricingandknowswhereproducts are in the store.
• Activelyparticipatein allprogramsandproceduresthatdrive sales.
• Greetcustomerswhenenteringtheshowroomandensurethatallcustomersreceive excellent service through direct salesmanship and prompt and courteous service.
• Resolves product or services issues byclarifying customer complaints anddetermining and implementing the best solution.
• Must be available for overtime hours during our busy season, Saturdays, or in emergency situations.

KEY CANDIDATE ATTRIBUTES

• Demonstrated phone etiquette while answering and returning calls in a timely manner.
• Abilitytomultitaskinafast-pacedenvironment.
• Excellentteamrelationshipskills
• Basicunderstandingofsalesprinciplesand customerservicespractices

KEY CANDIDATE SKILLS

• High School degree or GED
• Minimum2yearsofprovenworkexperienceasina SalesorCustomer Service role.
• ProficientwithMicrosoftofficesuite(Outlook, Excel,Word,etc.)
• KnowledgeofCRMorindustrymanagementsystems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment will consist of mix of on-the-floor sales and behind the desk to assist with calls and computer related tasks. Store traffic can fluctuate based on seasonal demands which can also affect office hour requirements. The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 3 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program
• Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus
• Gym/ Fitness Reimbursement – up to $100 annually

Foster Fuels is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, pregnancy and childbirth (or related conditions), or any other characteristic protected by applicable federal, stat e, or local law