Ohio Healthcare Call Center Pro: Member Support & Resolution

Molina Healthcare, Inc.; Houston (TX); Remote; USD 25,000 - 30,000; Full time

Job summary

Molina Healthcare, Inc. seeks a Customer Service Associate to provide level II support for members and providers across multiple states, including Medicaid, Medicare and Marketplace lines.

The role emphasizes excellent service, first-call resolution, accurate documentation, and HIPAA compliance. You will handle phone, chat and email inquiries, follow required schedules, and collaborate with internal/external stakeholders to resolve issues and improve engagement.

Qualifications

• At least 1 year of customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Data processing and MS Office proficiency.
• Ability to maintain confidentiality per HIPAA.
• Ability to work with multiple channels (phone, chat, email).

Responsibilities

• Provide level II support to members/providers across multiple states.
• Resolve issues with first-call resolution where possible.
• Document calls across multiple platforms accurately.
• Support Medicaid, Medicare and Marketplace lines of business.
• Engage with stakeholders to improve member/provider engagement.
• Follow schedules and adapt to overtime/weekend needs.

Skills

Customer service

Data processing

Communication skills

Attention to detail

Tools

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Job description

Molina Healthcare, Inc. seeks a Customer Service Associate to provide level II support for members and providers across multiple states, including Medicaid, Medicare and Marketplace lines.

The role emphasizes excellent service, first-call resolution, accurate documentation, and HIPAA compliance. You will handle phone, chat and email inquiries, follow required schedules, and collaborate with internal/external stakeholders to resolve issues and improve engagement.