Healthcare Call Center Pro — Level II Support

Molina Healthcare, Inc.; Las Vegas (NV); Remote; USD 25,000 - 30,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a Level II Support Center representative to deliver customer service excellence for members and providers. You will resolve issues, document interactions, and support Medicaid, Medicare and Marketplace lines across channels.

You will communicate clearly, maintain confidentiality, and strive to exceed performance goals while aligning with Molina values and commitment to member experience.

Qualifications

• 1 year of customer service or call center experience in a fast-paced environment.
• Strong data processing and attention to detail.
• Ability to handle HIPAA requirements and maintain confidentiality.

Responsibilities

• Provide level II support to members/providers via phone, chat, and email.
• Document calls accurately across platforms and meet performance goals.
• Resolve issues and escalate as needed, maintaining empathy and service quality.
• Support Medicaid, Medicare and Marketplace lines and educate on benefits.
• Collaborate with internal/external stakeholders to improve retention.

Skills

Customer service

Data processing

HIPAA

Verbal and written communication

Tools

Microsoft Office

Genesys

Salesforce

Pega

CRM

Job description

Molina Healthcare, Inc. is seeking a Level II Support Center representative to deliver customer service excellence for members and providers. You will resolve issues, document interactions, and support Medicaid, Medicare and Marketplace lines across channels.

You will communicate clearly, maintain confidentiality, and strive to exceed performance goals while aligning with Molina values and commitment to member experience.