Healthcare Support Center Specialist (Level II)

Molina Healthcare, Inc.; Avondale (AZ); Remote; USD 25,000 - 30,000; Full time

Job summary

Molina Healthcare, Inc. is seeking a customer service-focused professional to provide Level II support to Molina members and providers across multiple states.

The role emphasizes first contact resolution, documentation, and collaboration with internal teams to improve member experience and retention. This position requires at least 1 year in fast-paced customer service, strong communication, HIPAA compliance, and proficiency with Microsoft Office and call center software.

Qualifications

• 1+ year in customer service or fast-paced call center roles.
• Strong written and verbal communication skills.
• Knowledge of HIPAA and patient privacy requirements.
• Proficiency with Microsoft Office and standard call center software.

Responsibilities

• Provide level II support to Molina members and providers via multiple channels.
• Document interactions accurately across systems and platforms.
• Resolve issues and escalate appropriately while maintaining service quality.
• Assist with benefits, claims, and portal inquiries to improve retention.
• Adhere to scheduling, attendance and performance targets.

Skills

Customer service

Data processing

Attention to detail

HIPAA compliance

Verbal and written communication

Tools

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Video conferencing

Availity

CVS Caremark

Job description

Molina Healthcare, Inc. is seeking a customer service-focused professional to provide Level II support to Molina members and providers across multiple states.

The role emphasizes first contact resolution, documentation, and collaboration with internal teams to improve member experience and retention. This position requires at least 1 year in fast-paced customer service, strong communication, HIPAA compliance, and proficiency with Microsoft Office and call center software.