Ohio Healthcare Call Center Pro - Member & Provider Support

Molina Healthcare, Inc.; Reno (NV); Remoto; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits

Descrizione del lavoro

Molina Healthcare, Inc. in Ohio seeks a level II customer service specialist to support members and providers across Medicaid, Medicare and Marketplace lines. You will resolve issues, document calls, and contribute to member and provider engagement.

The role requires at least 1 year in fast-paced customer service, proficiency with Microsoft Office, and strong communication. You will work multichannel channels and help improve retention while upholding HIPAA.

Competenze

• At least 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Ability to establish and maintain positive work relationships with coworkers, members, providers and customers.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office suite and applicable software programs.

Mansioni

• Provides service support to members and/or providers using one or more support center communication channels.
• Supports member/provider issues in areas involving member/provider impact and engagement including: appeals and grievances, problem research and resolution, and materials development/maintenance.
• Assists members and providers with a focus on process improvement and retention.
• Delivers excellent customer service and first call resolution.
• Documents all calls across multiple platforms.
• Works scheduled shifts within Molina hours and follows meal/break protocol; accommodates overtime/weekends.

Conoscenze

Customer service

Data processing

Attention to detail

HIPAA

Communication

Microsoft Office

Strumenti

Microsoft Office Suite

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Descrizione del lavoro

Molina Healthcare, Inc. in Ohio seeks a level II customer service specialist to support members and providers across Medicaid, Medicare and Marketplace lines. You will resolve issues, document calls, and contribute to member and provider engagement.

The role requires at least 1 year in fast-paced customer service, proficiency with Microsoft Office, and strong communication. You will work multichannel channels and help improve retention while upholding HIPAA.