Member Care Call Center Specialist (Medicaid/Medicare)

Molina Healthcare; Long Beach (CA); A distancia; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Molina Healthcare is seeking a level II support center specialist to provide customer service to members and providers. The role emphasizes accurate documentation, issue resolution, and collaboration with internal stakeholders within Molina’s hours of operation.

Must reside in Ohio and be capable of handling Medicaid, Medicare and Marketplace queries, with a pay range of $18.50–$22 per hour. Prior call center experience and proficiency in Microsoft Office are preferred.

Formación

• At least 1 year in customer service or call center.
• Ability to handle high-volume environment.
• Knowledge of HIPAA and confidentiality.
• Strong verbal and written communication.
• Proficiency in Microsoft Office.

Responsabilidades

• Provide service support to members/providers via phone, chat and email across multiple states/products.
• Document calls across platforms accurately.
• Meet or exceed performance goals for call quality and attendance.
• Escalate issues with appropriate urgency and follow-up.
• Assist with benefits, claims, eligibility, and provider portal inquiries.

Conocimientos

Customer service

Call center

Data processing

Attention to detail

HIPAA compliance

Verbal and written communication

Microsoft Office

Herramientas

Microsoft Office

Microsoft Teams

Genesys

Salesforce

Pega

QNXT

CRM

Verint

Descripción del empleo

Molina Healthcare is seeking a level II support center specialist to provide customer service to members and providers. The role emphasizes accurate documentation, issue resolution, and collaboration with internal stakeholders within Molina’s hours of operation.

Must reside in Ohio and be capable of handling Medicaid, Medicare and Marketplace queries, with a pay range of $18.50–$22 per hour. Prior call center experience and proficiency in Microsoft Office are preferred.