Office Technician A - Administrative & Data Support

National Grid; Buffalo (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Vacation

Tuition assistance

Job summary

National Grid seeks an Office Technician A for an assignment in Buffalo, NY. Starting wage is $32.03 per hour with excellent benefits including medical, dental, life insurance, 401(k), vacation, tuition assistance, and more.

Under general supervision, you will perform a range of administrative tasks, maintain reports and records, handle customer communications, and support department duties. The role spans two years with increasing responsibilities and advancement opportunities.

Qualifications

• HS diploma or equivalent required.
• Ability to perform duties with independent judgment.
• Ability to perform arithmetical computations.
• Prior experience delivering exceptional customer service with attention to detail.
• Experience with computer applications including PeopleSoft, SAP, Mainframe, MS Office, Citrix Receiver/ARM FM Viewer.
• Experience handling administrative responsibilities.
• Knowledge of record filing systems for document management.
• Experience in entering time, payroll, copying, faxing, and answering calls.
• Experience in monitoring and dispatching emergency work.
• Experience in printing and organizing daily reports/maps for distribution.
• Ability to create queries and run and maintain reports.
• Experience communicating with outside agencies and various stakeholders.
• Must reside in or near Troy, NY.
• Must pass pre-employment validated tests.
• Validated skills testing (keyboard) completed.

Responsibilities

• Perform administrative support activities of varying complexity.
• Assemble and maintain reports, correspondence, records, forms and orders.
• Prepare time and mileage reports.
• Make arithmetic computations; maintain statistics.
• Check data for accuracy and assist in completing orders, reports, invoices.
• Communicate with customers and external parties.
• Update company records including maps and reports.
• Receive and dispatch information and orders by phone and radio.
• Assist higher-grade employees as required.

Skills

Independent judgment

Customer service

Attention to detail

Data entry

Report creation

Communication with stakeholders

Microsoft Office

PeopleSoft

SAP

Mainframe systems

Education

High School diploma or equivalent

Tools

Citrix Receiver/ARM FM Viewer

MS Office Suite

PeopleSoft

SAP

Mainframe work orders

Job description

National Grid seeks an Office Technician A for an assignment in Buffalo, NY. Starting wage is $32.03 per hour with excellent benefits including medical, dental, life insurance, 401(k), vacation, tuition assistance, and more.

Under general supervision, you will perform a range of administrative tasks, maintain reports and records, handle customer communications, and support department duties. The role spans two years with increasing responsibilities and advancement opportunities.