Office Tech Installations & Networking Analyst — Vehicle Included

Morris Business Solutions - A Technology Company; Duncan (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Company vehicle

Health, Dental, Vision Insurance

401(k) with company match

Paid Time Off

Job summary

Morris Business Solutions is seeking an Analyst to join our Operations team in Greenville, SC with travel across Upstate South Carolina and Western North Carolina. You will install, configure, and support multifunction printers and related office technology, acting as the bridge between customers’ IT environments and their office systems.

The role requires strong networking and troubleshooting skills, customer-focused service, and the ability to manage multiple installations while coordinating

Qualifications

• Experience installing, configuring, or supporting office technology, copiers, printers, managed print environments, or IT infrastructure.
• Strong working knowledge of: Microsoft Windows operating systems
• Microsoft 365
• TCP/IP networking
• DNS, DHCP, SMTP, and SMB protocols
• Print drivers and network printing
• Basic cybersecurity principles for network-connected devices
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal abilities.
• Ability to organize multiple projects while maintaining exceptional attention to detail.
• Ability to lift up to 75 pounds and safely move office equipment when necessary.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Install, configure, and commission multifunction copiers, printers, scanners, production devices, and related software solutions.
• Integrate equipment into customer network environments, including configuration of TCP/IP, DNS, DHCP, SMTP, SMB, LDAP, Active Directory, Microsoft 365, Universal Print, and secure print services.
• Configure print drivers, scanning workflows, scan-to-email, scan-to-folder, cloud repositories, address books, user authentication, and device security settings.
• Install and configure fleet management and monitoring software, including FMAudit, Xerox Device Agent (XDA), MyQ, PaperCut, or similar solutions, when applicable.
• Perform network diagnostics and resolve connectivity, printing, scanning, authentication, and workflow issues.
• Collaborate directly with customer IT personnel to ensure seamless integration with existing network infrastructure and security policies.
• Provide end-user training on equipment features, print management, scanning workflows, and best practices.
• Document installation details, network settings, configurations, and customer training within company service systems.
• Maintain accurate installation records and ensure all projects are completed according to company standards and manufacturer specifications.
• Coordinate implementation schedules with Sales, Service, Dispatch, Logistics, and customer contacts to ensure successful project execution.
• Support equipment relocations, network migrations, software upgrades, and customer technology refresh projects.
• Assist field service technicians with advanced networking and software-related troubleshooting as needed.
• Maintain current knowledge of manufacturer software, firmware updates, Microsoft technologies, and emerging office technology solutions.
• Represent Morris Business Solutions with professionalism, integrity, and a commitment to exceptional customer service.

Skills

Printers & Copiers

Windows OS

Microsoft 365

TCP/IP

DNS/DHCP/SMTP/SMB

Printer drivers

Cybersecurity basics

Troubleshooting

Communication skills

Customer service

Project coordination

Driver's license

Tools

FMAudit

Xerox Device Agent (XDA)

MyQ

PaperCut

Job description

Morris Business Solutions is seeking an Analyst to join our Operations team in Greenville, SC with travel across Upstate South Carolina and Western North Carolina. You will install, configure, and support multifunction printers and related office technology, acting as the bridge between customers’ IT environments and their office systems.

The role requires strong networking and troubleshooting skills, customer-focused service, and the ability to manage multiple installations while coordinating