Office & Systems Lead — ERP/CRM, Parts Quotes

Aqua Solutions, Inc.; Middleborough (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Life insurance

Paid time off

Vision insurance

Job summary

Aqua Solutions is seeking an Office Manager to lead day-to-day operations at its Middleborough, MA location. This role acts as the systems backbone, ensuring accurate data in ERP/CRM, coordinating parts quotes, and maintaining records with strong vendor relations.

The position requires 5+ years in office administration, proficiency with Microsoft 365 and ERP/CRM platforms, and a proactive, detail-minded approach to improving administrative workflows across the organization.

Qualifications

• Associate degree or higher in business administration or related field preferred.
• 5+ years of proven office management or senior administrative experience.
• Ability to coordinate with vendors, suppliers, and manufacturer partners.
• Experience in construction, manufacturing, distribution, or water/wastewater industry preferred.
• Comfort learning proprietary software and ERP/CRM platforms.

Responsibilities

• Direct and oversee daily office operations at Aqua Solutions’ Middleborough, MA location using ERP/CRM tools.
• Serve as central administrative contact for leadership, staff, customers, vendors, and manufacturers.
• Coordinate aftermarket parts quotes, price requests, and order tracking in CRM/ERP.
• Prepare, review, and process quotes, POs, and invoices with accuracy and timeliness.
• Maintain audit-ready records and ensure compliance across systems and workflows.
• Manage vendor relationships and support cross-functional project execution.
• Identify process improvements and drive system enhancements across admin workflows.

Skills

Office management

Vendor coordination

Data integrity

Communication

Education

Associate degree or higher in Business Administration or related field

Tools

Microsoft 365

ERP/CRM systems

Manufacturer portals

Job description

Aqua Solutions is seeking an Office Manager to lead day-to-day operations at its Middleborough, MA location. This role acts as the systems backbone, ensuring accurate data in ERP/CRM, coordinating parts quotes, and maintaining records with strong vendor relations.

The position requires 5+ years in office administration, proficiency with Microsoft 365 and ERP/CRM platforms, and a proactive, detail-minded approach to improving administrative workflows across the organization.