Office Systems Associate 2

Konica Minolta Business Solutions; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid training

Sign-on bonus

Laptop provided

Phone provided

Benefits package

Job summary

Konica Minolta Business Solutions in Boston seeks an Office Systems Associate 2 to join our team. You will perform maintenance and repairs on Konica Minolta products, travel to customer sites, document visits, and collaborate with account management to resolve issues while building strong customer relationships.

Paid training is provided and a $1,500 sign‑on bonus is offered. The role offers hands-on learning with exposure to IT networks and opportunities for career growth within an industry

Qualifications

• 0-2 years experience servicing/repairing office equipment or machinery.
• High School Diploma or GED or equivalent experience.
• A+ or N+ certification preferred and exposure to IT Networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products including diagnostics, break/fix, installation and troubleshooting.
• Use and maintain tools and gauges to repair production machinery.
• Travel to customer sites within territory, track inventory, and inform customers on scheduling.
• Develop professional customer relationships and maintain high customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity.
• Log service visits and document updates to Konica Minolta systems for each client account.
• Collaborate with Account Management to help resolve customer issues.

Skills

Experience servicing equipment

A+/N+ Certification

Education

High School Diploma/GED

Job description

Overview

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people?

Join us at Konica Minolta as an Office Systems Associate 2!

We partner with our clients to design the Future of Work by managing and enhancing their printing equipment capabilities, improving their cyber security, optimizing cloud data functionality, offering managed print, IT and automation services, and so much more! This is a great opportunity to learn new technologies while growing your career with an industry leader.

Paid training is provided!

Join us now and receive a $1,500 sign‑on bonus!

Responsibilities

What You’ll Do:

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates to the Konica Minolta Systems for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

What We Offer:

• Hands on and computer based training on current and upcoming technology products & services
• Exposure to IT networks and services with career growth opportunities
• Competitive car allowance program and paid mileage
• Company provided laptop and phone
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation, and sick time, medical/dental, 401k, employee assistance and tuition reimbursement programs.

Qualifications

Minimum:

• 0-2 years experience of servicing/repairing office equipment or machinery
• High School Diploma/GED or equivalent experience

Preferred:

• A+ or N+ Certification preferred and exposure to IT Networks a plus

Salary

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.

Equal Opportunity Employment

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considerons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d’origine nationale, de sexe, de grossesse, d’âge, d’orientation sexuelle, de statut de personne transgenre, d’identité de genre, de handicap, d’alienation ou de citoyenneté, d’état civil ou de partenariat, d’informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables.

Solutions d’affaires Konica Minolta (Canada) Ltee. est un employeur d’opportunité égale.