Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, BLIRC and John St. locations- Full Time 1st Shift

Bronson Methodist Hospital; Texas Charter Township (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Benefits start on Day 1

Shift differential pay

Rotating weekends

Job summary

Bronson Methodist Hospital is seeking a Rehab Support Assistant for the Physical Therapy department across BLIRC and John St. locations in Kalamazoo. This part-time role (40 hr/wk) covers 1st shift, Monday–Friday, 7:30 am–4:00 pm, with alternating site assignments.

Primary duties include patient check-in, scheduling, insurance verification, and front-desk support. Prior hospital experience and basic CPT/ICD-10 familiarity are valued. Benefits begin on Day 1.

Qualifications

• High school diploma or GED required.
• 2–3 years general work experience; hospital setting preferred.
• Experience with third-party billing is a plus.

Responsibilities

• Greet and check in patients.
• Schedule and confirm appointments.
• Verify insurance and help with authorizations.
• Answer phones and take messages.
• Collect payments at some locations.
• Keep patient records organized and up to date.
• Help manage supplies and keep the office running smoothly.

Skills

Friendliness & professionalism

Organizational skills

Multitasking

Customer service

Computer literacy

Education

High school diploma or GED

Tools

Epic

Medic

Misys

Tiger or other PM system

Job description

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

Kalamazoo-6789 Elm Valley Dr. - BAC - LIRC, Kalamazoo-820 John St. - Professional Building (ProHealth)

Title

Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, BLIRC and John St. locations- Full Time 1st Shift

Position: Rehab Support Assistant

Location: BLIRC- Elm Valley Drive and Bronson Rehab John St.

Department: Physical Therapy

Shift: Part Time- 40 hr/wk 1st Shift

Schedule: M-F, 7:30a-4p. 3 days at BLIRC and 2 days at John St.

Benefits Eligible

Make a Difference in Patient Care!

What You'll Do:

• Greet and check in patients
• Schedule and confirm appointments
• Verify insurance and help with authorizations
• Answer phones and take messages
• Collect payments (at some locations)
• Keep patient records organized and up to date
• Help manage supplies and keep the office running smoothly

We're looking for someone who is:

• Friendly, professional, and organized
• Comfortable using computers and learning new systems
• Able to work well in a fast-paced environment
• Great at multitasking and paying attention to details
• Experienced in a medical or office setting (6-12 months preferred)
• A high school graduate (or GED)

We also value candidates with:

• Experience in medical billing, including government programs
• Knowledge of medical terminology and coding (CPT, ICD-10)
• Familiarity with healthcare systems like Epic, Medic, or Misys

Why Work at Bronson?

• A 2024 Forbes Best-In-State Employer
• Competitive salary
• Shift differential pay
• Comprehensive Wellness Program
• Rotating weekends
• Benefits start on Day 1
• Work with a supportive and friendly team
• Opportunities to learn and grow in the healthcare field
• Be part of a hospital that values your hard work and dedication to keeping the community healthy

At Bronson, we believe in teamwork, respect, and providing top-notch care. When you work with us, you're part of a trusted health system that values your work and supports your growth. You'll have the chance to make a difference in patients' lives every day-and be part of a positive, professional team that's committed to helping others.

High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required.

6-12 months of related experience

• Experience with third party billing (including county, state and federal) strongly preferred.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred.
• Keyboarding and computer skills
• Accurate filing
• Professional communication
• Excellent customer service skills
• Light clerical duties as assigned.
• Math skills
• Basic office equipment
• Ability to maintain confidentiality of sensitive medical information.
• Concentrate and pay close attention to detail
• Ability to multi-task
• Ability to establish effective working relations with office staff and employees in a team

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.

The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

• Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients.
• Verifies insurance eligibility using on-line systems when available, or using phone
• Obtains authorization based on payer specific criteria
• Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record.
• Greets and checks in patients accurately and efficiently.
• Track rec