Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, BLIRC and John St. locations- Full Time 1st Shift

20 Bronson Methodist Hospital; Texas Charter Township (MI); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Benefits start on Day 1

Competitive pay

Shift differential pay

Rotating weekends

Job summary

Bronson Health in Kalamazoo is seeking a Rehab Support Assistant for our Physical Therapy practice. This role supports front-desk operations at BLIRC and John St locations, part-time with a 40-hour schedule across two sites, typically Monday through Friday.

The position requires a high school diploma or GED, 6–12 months in a medical/office setting, and comfort with computers. Benefits start on Day 1, with competitive pay and shift differential.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in medical/office setting preferred (6–12 months).
• Comfort with computers and learning new systems.

Responsibilities

• Greet and check in patients.
• Schedule and confirm appointments.
• Verify insurance and help with authorizations.
• Answer phones and take messages.
• Collect payments (at some locations).
• Keep patient records organized and up to date.
• Help manage supplies and keep the office running smoothly.

Skills

Customer service

Medical office

Computer literacy

Education

High school diploma or GED

Tools

Epic/Medic/Misys

Job description

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Location Kalamazoo-6789 Elm Valley Dr. - BAC - LIRC, Kalamazoo-820 John St. - Professional Building (ProHealth)

Title Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, BLIRC and John St. locations- Full Time 1st Shift

Join Our Team at Bronson Hospital in Kalamazoo! Position: Rehab Support Assistant Location: BLIRC- Elm Valley Drive and Bronson Rehab John St. Department: Physical Therapy Shift: Part Time- 40 hr/wk 1st Shift Schedule: M-F, 7:30a-4p. 3 days at BLIRC and 2 days at John St.

What You’ll Do:

• Greet and check in patients
• Schedule and confirm appointments
• Verify insurance and help with authorizations
• Answer phones and take messages
• Collect payments (at some locations)
• Keep patient records organized and up to date
• Help manage supplies and keep the office running smoothly

We’re looking for someone who is:

• Friendly, professional, and organized
• Comfortable using computers and learning new systems
• Able to work well in a fast-paced environment
• Great at multitasking and paying attention to details
• Experienced in a medical or office setting (6–12 months preferred)
• A high school graduate (or GED)

We also value candidates with:

• Experience in medical billing, including government programs
• Knowledge of medical terminology and coding (CPT, ICD-10)
• Familiarity with healthcare systems like Epic, Medic, or Misys

Why Work at Bronson?

• A 2024 Forbes Best-In-State Employer
• Competitive salary
• Shift differential pay
• Comprehensive Wellness Program
• Rotating weekends
• Benefits start on Day 1
• Work with a supportive and friendly team
• Opportunities to learn and grow in the healthcare field
• Be part of a hospital that values your hard work and dedication to keeping the community healthy

High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required.

• 6-12 months of related experience
• Experience with third party billing (including county, state and federal) strongly preferred.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred.
• Keyboarding and computer skills
• Accurate filing
• Professional communication
• Excellent customer service skills
• Light clerical duties as assigned.
• Math skills
• Basic office equipment
• Ability to maintain confidentiality of sensitive medical information.
• Concentrate and pay close attention to detail
• Ability to multi-task
• Ability to establish effective working relations with office staff and employees in a team

Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

• Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients.
• Verifies insurance eligibility using on-line systems when available, or using phone
• Obtains authorization based on payer specific criteria
• Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record.
• Greets and checks in patients accurately and efficiently.
• Track receipt of signed treatment plans/progress notes
• Manages assigned workqueues in electronic health record.
• Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed.
• Provides and/or completes required patient forms
• Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)
• Analyzes, interprets and enters physician orders
• Scans and indexes forms
• Follows established processes, protocols and workflows
• Maintains department infection control needs
• May need to cross train and provide coverage at other departments within Rehabilitation Services as needed.

Shift Variable Time Type Full time Scheduled Weekly Hours 40 Cost Center 4100 Physical Therapy - OP (BMH)

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.