Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, Part Time- 3 days/wk 8a-5p

20 Bronson Methodist Hospital; Texas Charter Township (MI); Presencial; USD 19.000 - 25.000; Tempo parcial

Benefícios oferecidos por esta vaga

Competitive salary

Shift differential pay

Wellness program

Rotating weekends

Benefits start on Day 1

Friendly team

Learning opportunities in healthcare

Community health impact

Resumo da vaga

Bronson Rehabilitation Services is seeking a detail-oriented Rehab Support Assistant to welcome patients, schedule appointments, verify insurance, and help manage patient records at the Kalamazoo location. The role is part-time (24 hours per week) with 3 days per week and options across other Bronson facilities.

You will handle phones, collect payments, and contribute to keeping the office running smoothly. A high school diploma and hospital experience are preferred, with benefits starting Day 1.

Qualificações

• High school diploma or GED is required.
• 2-3 years general work experience preferred, hospital setting preferred.
• Experience with third party billing and CPT/ICD-10 coding is preferred.
• Previous computer experience with hospital-based programs is preferred.
• Strong communication and customer service skills.

Responsabilidades

• Greet and check in patients.
• Schedule and confirm appointments.
• Verify insurance and help with authorizations.
• Answer phones and take messages.
• Collect payments where applicable.
• Maintain patient records and ensure accuracy.
• Keep office supplies organized and stocked.
• Coordinate patient appointments across multiple facilities.
• Maintain confidentiality of patient information.
• Balance daily payments and process forms as needed.
• Assist with basic office duties and forms.

Conhecimentos

Customer service

Attention to detail

Communication

Multi-tasking

Confidentiality

Teamwork

Formação

High school diploma or GED

Ferramentas

Epic/Medic/Misys/Tiger (practice management)

Descrição da vaga

Position Overview

Location: Kalamazoo - 6789 Elm Valley Dr. - BAC - LIRC. Title: Office Support Staff for Physical Therapy Practice - Rehab Support Assistant - Kalamazoo. Part Time - 3 days per week, 8 am - 5 pm. Additional location: Bronson Lifestyle Improvement and Research Center - 9th St. Department: Physical Therapy. Shift: Part Time - 24 hours per week. 1st Shift: 3 days per week - 8:30 am - 5 pm. Shift First Shift Time Type Part time Scheduled Weekly Hours 24 Cost Center 4100 Physical Therapy - OP (BMH).

Bronson Rehabilitation Services is looking for a detail-oriented and friendly person to support our rehab team. In this role you’ll welcome patients, schedule appointments, check insurance, and help manage patient records. You’ll also answer phones, collect payments, and help keep the office running smoothly.

Benefits Eligible

Key Responsibilities

• Greet and check in patients
• Schedule and confirm appointments
• Verify insurance and help with authorizations
• Answer phones and take messages
• Collect payments (at some locations)
• Keep patient records organized and up to date
• Help manage supplies and keep the office running smoothly
• Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients
• Verifies insurance eligibility using on-line systems when available, or using phone
• Obtains authorization based on payer specific criteria
• Registers patients accurately and efficiently and confirms patient/guarantor/employer demographic and insurance information
• Completes all required fields in electronic health record
• Greets and checks in patients accurately and efficiently
• Track receipt of signed treatment plans/progress notes
• Manages assigned workqueues in electronic health record
• Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards
• Maintains patient medical records according to current required standards
• Obtains patient authorization for transfer of any/all private health information
• Maintains patient confidentiality of data and information
• Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed
• Provides and/or completes required patient forms
• Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)
• Analyzes, interprets and enters physician orders
• Scans and indexes forms
• Follows established processes, protocols and workflows
• Maintains department infection control needs
• May need to cross train and provide coverage at other departments within Rehabilitation Services as needed

Requirements

• High school diploma or general education degree (GED)
• 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required
• Experience with third party billing (including county, state and federal) strongly preferred
• Medical Terminology, CPT and ICD-10 coding strongly preferred
• Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred
• Keyboarding and computer skills
• Accurate filing
• Professional communication
• Excellent customer service skills
• Light clerical duties as assigned
• Math skills
• Basic office equipment
• Ability to maintain confidentiality of sensitive medical information
• Concentrate and pay close attention to detail
• Ability to multi-task
• Ability to establish effective working relations with office staff and employees in a team
• Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time
• Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects

Benefits

• Competitive salary
• Shift differential pay
• Comprehensive Wellness Program
• Rotating weekends
• Benefits start on Day 1
• Work with a supportive and friendly team
• Opportunities to learn and grow in the healthcare field
• Be part of a hospital that values your hard work and dedication to keeping the community healthy

Why Work at Bronson

Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

A 2024 Forbes Best-In-State Employer

Bronson Rehabilitation Services values your hard work and dedication to keeping the community healthy. You’ll have the chance to make a difference in patients’ lives every day—and be part of a positive, professional team that’s committed to helping others.

About Bronson

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies (“Recruiters”) in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.

Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.