OFFICE SUPPORT I - Transportation Dispatch

City of Dearborn Career Opportunities; Dearborn (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

The City of Dearborn Career Opportunities is seeking a part-time transportation dispatcher to support the public transportation program at the Ford Community and Performing Arts Center in Dearborn, MI. The role handles calls, schedules appointments, and dispatches the SMART van, with an average of about 25 hours per week.

The ideal candidate communicates effectively with the public, can learn the local geography, and operates a computer dispatch system.

Qualifications

• Must pass criminal history check and drug screen.
• Prior experience with senior citizens and transportation services preferred.

Responsibilities

• Receives calls for transportation from the public, schedules appointments, and dispatches the SMART van.
• Communicates effectively with callers.
• Operates a computer dispatch system using keyboard device in order to dispatch.
• Demonstrates regular and predictable attendance

Skills

Professionalism

Public interaction

Keyboarding

Problem solving

Verbal communication

Senior citizens experience

Arabic language

Job description

Job Details:

Job Location: Ford Community and Performing Arts Center - Dearborn, MI 48126, Position Type: Part Time, Salary Range: $15.00 Hourly, HOURS: Approximately 25 hours per week

GENERAL DESCRIPTION:

The employee receives calls for transportation from the public, schedules appointments, and provides information. The employee also calls senior citizens and reminds them of their scheduled appointments. The work is generally sedentary, with employees remaining on the premises throughout an assigned shift. This work involves the operation of communication equipment, including computers and telephones.

The department operates Monday through Friday and is located in the Ford Community and Performing Arts Center. The employee will work an average of 25 hours per week year-round and may be asked to fill in for other employees on occasion.

ESSENTIAL FUNCTIONS:

• Receives telephone calls, schedules appointments, and dispatches the SMART van.
• Communicates effectively with callers.
• Operates a computer dispatch system using keyboard device in order to dispatch.
• Demonstrates regular and predictable attendance

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to perform functions efficiently and effectively while maintaining an appropriate level of professionalism.
• Ability to learn the general geography, principal landmarks, major building and streets of the City, as well as the locations of City departments, their services, and personnel as required.
• Keyboarding ability as necessary to the operation of a computer dispatch system.
• Ability to exercise sound judgment and problem-solving skills in responding to situations and notifying the proper authorities in a timely manner.
• Effective verbal communication and interpersonal skills, and a demonstrated ability to work effectively with the public, including senior citizens and the disabled.
• Prior experience with senior citizens and transportation services preferred.
• Ability to speak Arabic is a plus.

Qualifications: NECESSARY SPECIAL QUALIFICATIONS:

• Must submit to a criminal history check (including sex offender registry if applicable) and drug screen.