Intake Support Specialist

County of Lancaster; United States; On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Health insurance

Tuition reimbursement

Job summary

County of Lancaster is seeking an Intake Support Specialist to work within the Adult Probation and Parole Services Intake Unit. The role involves interviewing probationers and parolees, determining court-ordered conditions, and entering data into APPS while coordinating with treatment providers and related agencies.

The position emphasizes independent work, sound judgment, and clear communication with clients, judiciary, and staff.

Qualifications

• Education equivalent to high school graduate; associates degree or equivalent preferred.
• Ability to work independently and exercise sound judgment in the criminal justice context.
• Strong communication, record-keeping, and organizational skills.

Responsibilities

• Interview newly sentenced or paroled individuals to explain requirements and obtain agreement to rules.
• Determine if special conditions are ordered and facilitate referrals.
• Enter sentence computations, special condition data, and expiration dates into APPS.
• Maintain responsibility for cases where clients are under supervision but not reporting.
• Complete transfer packets for clients outside the county.
• Perform related duties as required.

Skills

Independent work

Judgment

Communication

Criminal justice knowledge

Record keeping

Time management

Education

High school diploma

Associates degree preferred

Job description

Starting Compensation: $38,863.50/Annually Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

Job Summary

Job Description: This employee is a para-professional working within the Intake Unit of Adult Probation and Parole Services. Work includes a significant degree of contact with probationers, parolees, Court related agencies, treatment providers, and the public. Major responsibilities include conducting an intake interview and/or initial investigation, review and assessment of individuals as they are processed through the court system, assignment of clients to specific caseloads, and making referrals for treatment or special conditions based on the Court Order.

Reporting Relationships

The Intake Support Specialist reports directly to the Supervisor of the Central Intake Unit.

Essential Job Functions

• 50% Interview newly sentenced or paroled individuals to explain probation and/or parole requirements and processes, ascertaining personal data about the client and securing clients’ agreement to rules and regulations.
• 15% Determine if special conditions are ordered by the Court and facilitates initial referral to appropriate agency.
• 25% Enter sentence computations, special condition information, and probation maximum expiration dates into APPS' computer program.
• 5% Maintain responsibility for cases where clients are under supervision, but have not reported for intake. Send failure to report letters when warranted.
• 5% Complete transfer packets on clients not living within the county.
• OTHER SPECIFIC TASKS OR DUTIES Performs related work as required.

Minimum Qualifications

Education equivalent to high school graduate. Associates degree from an accredited college or business school certification is preferred, or any combination of the minimum acceptable education and experience which has provided the knowledge, skills and abilities cited below.

Knowledge, Skills and Abilities

Employee must be able to work independently and exercise sound judgment in compliance with the policies and procedures of the Court of Common Pleas and Adult Probation and Parole Services. Knowledge of principles and policies of the criminal justice system, including statutes, rules, and regulations. Knowledge of community, social, and economic resources available to assist in rehabilitation. Knowledge of individual and group behavior, with emphasis on the behaviors of persons involved in criminal activity. Ability to identify and locate sources of information about clients’ background. Ability to communicate effectively with clients, victims, members of the Judiciary, co-workers, representatives of other agencies, and the public. Ability to recognize overt signs of substance abuse, violent tendencies, or other anti-social behaviors, and recommend treatment plans accordingly. Ability to prepare and maintain accurate and complete records for the use by others. Ability to manage and organize assignments and prioritize work. Ability to communicate effectively, both orally and in writing.

Required Licenses/Certifications/Clearances

The candidate must pass a criminal background check.

Physical Requirements / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, sometimes for long periods of time. Ability to escort offenders from waiting area to office. Ability to operate a computer or laptop. Ability to lift and move files weighing up to 10 pounds.

Benefits

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Equal Employment Opportunity

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability.

The County also observes all applicable laws regarding Veterans status.

The County reflects this action in all areas of employment and compensation practices and policies.

Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

About Us

Working for Lancaster County offers not just a job, but a chance to thrive both professionally and personally. The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans, ensures that you feel valued and supported in your role. With employee assistance program, tuition reimbursement and more, you'll have the resources you need to provide excellent service to the 550,000 residents of Lancaster County. With 1,600 full-time employees and 300 part-time employees spread across 40 departments, there are plenty of opportunities for growth and development within the county. Whether you're interested in human services, public safety, administration, or any other field, there's a place for you to make a difference and advance your career. Lancaster County itself is a vibrant and diverse community, offering something for everyone. From the peaceful farmland to the bustling city and towns, there's always something new to discover. Whether it's exploring farmers markets, enjoying local cuisine, or immersing yourself in the rich history of the area, Lancaster County has endless opportunities for you and your family to learn, explore, and enjoy. Joining the team at Lancaster County means becoming part of a community dedicated to maintaining and improving this wonderful place we call home.