Office Support Coordinator

Socket.dev; Sheffield Township (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Socket.dev is seeking an organized Office Support Coordinator to provide administrative and operational support for its school bus transportation department in a fast-paced setting.

You will handle daily operations, driver coordination, record-keeping, and reporting while maintaining confidentiality and professionalism with staff, parents, and management.

Qualifications

• The candidate should have a high school diploma or equivalent; administrative training is a plus.
• A background in office coordination, dispatch, transportation, school, or customer service is preferred.
• Strong organizational and time-management skills are essential.
• Excellent verbal and written communication skills required.
• Ability to multitask and prioritize in a busy transportation environment.
• Attention to detail and accuracy are critical.
• Proficiency with Microsoft Office, Google Workspace, spreadsheets, and general office tech is expected.
• Willingness to learn transportation routing and student-management software.
• Maintain confidentiality of information.

Responsibilities

• Provide day-to-day administrative support to the transportation department and management team.
• Assist with daily school bus operations, including driver communication, route information, schedules, and transportation changes.
• Communicate professionally with school administrators, staff, parents/guardians, drivers, attendants, students, and transportation personnel.
• Receive and respond to telephone calls, emails, and transportation-related inquiries.
• Maintain accurate employee, driver, vehicle, route, and transportation records.
• Assist with driver attendance, timekeeping, scheduling, and daily staffing coverage.
• Coordinate substitute drivers and coverage for absences, when needed.
• Enter and maintain transportation data in company software and other electronic systems.
• Assist with preparing reports, correspondence, spreadsheets, forms, and other transportation documents.
• Track required driver documentation, certifications, training records, and compliance-related paperwork.

Skills

Strong organizational skills

Excellent verbal and written коммуника

Multitask and prioritization

Attention to detail

Problem solving

Teamwork

Confidentiality

Customer service

Education

High school diploma or equivalent

Administrative or business training

Tools

Microsoft Office

Google Workspace

Spreadsheets

Email

Student-management software

Routing software

Job description

Description

The Office Support Coordinator provides administrative and operational support for the school bus transportation department. This position helps coordinate daily transportation activities, maintain accurate records, communicate with drivers, school personnel, parents, and management, and ensure that transportation operations run safely and efficiently.

The ideal candidate is highly organized, dependable, detail-oriented, and comfortable working in a fast-paced environment where priorities can change quickly.

Essential Duties and Responsibilities

• Provide day-to-day administrative support to the transportation department and management team.
• Assist with daily school bus operations, including driver communication, route information, schedules, and transportation changes.
• Communicate professionally with school administrators, staff, parents/guardians, drivers, attendants, students, and transportation personnel.
• Receive and respond to telephone calls, emails, and transportation-related inquiries.
• Maintain accurate employee, driver, vehicle, route, and transportation records.
• Assist with driver attendance, timekeeping, scheduling, and daily staffing coverage.
• Coordinate substitute drivers and coverage for absences, when needed.
• Enter and maintain transportation data in company software and other electronic systems.
• Assist with preparing reports, correspondence, spreadsheets, forms, and other transportation documents.
• Track required driver documentation, certifications, training records, and compliance-related paperwork.
• Assist with maintaining vehicle and maintenance records and communicating service needs to appropriate personnel.
• Support accident/incident documentation and ensure required paperwork is routed appropriately.
• Assist with student transportation changes, including new assignments, cancellations, address changes, and special transportation requests.
• Monitor and document transportation concerns and escalate safety or operational issues to management.
• Maintain confidentiality of student, employee, and company information.
• Assist with office organization, filing, scanning, copying, and document retention.
• Support transportation supervisors and managers with special projects and other administrative duties as assigned.
• Follow all company policies, school district requirements, and applicable transportation safety regulations.

Requirements

Qualifications

• High school diploma or equivalent required; additional administrative or business training preferred.
• Previous administrative, office coordination, dispatch, transportation, school, or customer-service experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a busy transportation environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office, Google Workspace, spreadsheets, email, and general office technology.
• Ability to learn transportation routing, scheduling, dispatch, and student-management software.
• Ability to handle confidential information professionally.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work effectively with drivers, school personnel, parents, students, and management.

Preferred Experience

Experience in one or more of the following areas is a plus:

• School bus or student transportation operations
• Dispatch or fleet coordination
• School district administration
• Transportation scheduling
• Driver staffing and attendance coordination
• Customer service
• Fleet or vehicle recordkeeping
• Regulatory or compliance documentation
• Strong computer skills with Excel, Word and Outlook

Work Environment

This position works primarily in an office environment within a school bus transportation operation. The role may involve frequent telephone and radio communication, interruptions, changing priorities, and time-sensitive operational issues. The coordinator must be able to work collaboratively with transportation staff while maintaining professionalism and confidentiality.

Key Skills

Organization | Communication | Customer Service | Scheduling | Data Entry | Problem Solving | Attention to Detail | Confidentiality | Teamwork | Transportation Coordination