Office Support Coordinator

Auxilio Inc; Crandall (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Auxilio Inc. is seeking an Office Support Coordinator to provide administrative and operational support for the school bus transportation department. The role focuses on coordinating daily transportation activities, maintaining records, communicating with drivers, school personnel, parents, and management to ensure safe and efficient operations.

The ideal candidate is highly organized, dependable, and detail-oriented, thriving in a fast-paced environment where priorities can change quickly.

Qualifications

• High school diploma or equivalent required; additional admin training helpful.
• Experience in administrative coordination, dispatch, or customer service is preferred.
• Strong organizational and time-management skills are essential.
• Excellent verbal and written communication skills are required.

Responsibilities

• Provide day-to-day administrative support for the transportation department.
• Coordinate driver communication, schedules, and route information.
• Maintain accurate records for employees, drivers, vehicles, routes, and transportation.
• Handle inquiries via telephone and email in a professional manner.
• Enter and maintain transportation data in company software and other systems.
• Assist with reports, forms, and transportation documents.

Skills

Organizational skills

Time management

Verbal & written communication

multitasking

Attention to detail

Confidentiality

Teamwork

Customer service

Data entry

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Spreadsheets

Email

Job description

Description

The Office Support Coordinator provides administrative and operational support for the school bus transportation department. This position helps coordinate daily transportation activities, maintain accurate records, communicate with drivers, school personnel, parents, and management, and ensure that transportation operations run safely and efficiently.

The ideal candidate is highly organized, dependable, detail-oriented, and comfortable working in a fast-paced environment where priorities can change quickly.

Essential Duties and Responsibilities

• Provide day-to-day administrative support to the transportation department and management team.
• Assist with daily school bus operations, including driver communication, route information, schedules, and transportation changes.
• Communicate professionally with school administrators, staff, parents/guardians, drivers, attendants, students, and transportation personnel.
• Receive and respond to telephone calls, emails, and transportation-related inquiries.
• Maintain accurate employee, driver, vehicle, route, and transportation records.
• Assist with driver attendance, timekeeping, scheduling, and daily staffing coverage.
• Coordinate substitute drivers and coverage for absences, when needed.
• Enter and maintain transportation data in company software and other electronic systems.
• Assist with preparing reports, correspondence, spreadsheets, forms, and other transportation documents.
• Track required driver documentation, certifications, training records, and compliance-related paperwork.
• Assist with maintaining vehicle and maintenance records and communicating service needs to appropriate personnel.
• Support accident/incident documentation and ensure required paperwork is routed appropriately.
• Assist with student transportation changes, including new assignments, cancellations, address changes, and special transportation requests.
• Monitor and document transportation concerns and escalate safety or operational issues to management.
• Maintain confidentiality of student, employee, and company information.
• Assist with office organization, filing, scanning, copying, and document retention.
• Support transportation supervisors and managers with special projects and other administrative duties as assigned.
• Follow all company policies, school district requirements, and applicable transportation safety regulations.

Requirements

Qualifications

• High school diploma or equivalent required; additional administrative or business training preferred.
• Previous administrative, office coordination, dispatch, transportation, school, or customer-service experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a busy transportation environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office, Google Workspace, spreadsheets, email, and general office technology.
• Ability to learn transportation routing, scheduling, dispatch, and student-management software.
• Ability to handle confidential information professionally.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to work effectively with drivers, school personnel, parents, students, and management.

Preferred Experience

Experience in one or more of the following areas is a plus:

• School bus or student transportation operations
• Dispatch or fleet coordination
• School district administration
• Transportation scheduling
• Driver staffing and attendance coordination
• Customer service
• Fleet or vehicle recordkeeping
• Regulatory or compliance documentation
• Strong computer skills with Excel, Word and Outlook

Work Environment

This position works primarily in an office environment within a school bus transportation operation. The role may involve frequent telephone and radio communication, interruptions, changing priorities, and time-sensitive operational issues. The coordinator must be able to work collaboratively with transportation staff while maintaining professionalism and confidentiality.

Key Skills

Organization | Communication | Customer Service | Scheduling | Data Entry | Problem Solving | Attention to Detail | Confidentiality | Teamwork | Transportation Coordination