Office Support Clerk

Zenith American Solutions; Wallingford (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Zenith American Solutions is seeking an Office Support Clerk to provide clerical support in the assigned office in alignment with company guidelines, client needs, and regulatory requirements.

The role involves greeting visitors, answering calls, handling basic inquiries about benefit plans, maintaining an orderly lobby, and performing standard clerical tasks while ensuring discretion with confidential information.

Qualifications

• High school diploma or equivalent.
• Six months of experience in an office environment.
• Solid organization skills with strong detail orientation.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong work ethic and the ability to work effectively in a team environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to follow standard operating procedures.
• Basic PC skills, including MS Word and Excel.
• Able to handle confidential matters with discretion.

Responsibilities

• Answer incoming telephone calls and route to the appropriate staff; document and distribute messages.
• Greet visitors at reception and coordinate appointments as needed.
• Respond to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
• Maintain lobby and reception area in an organized, professional manner.
• Perform clerical duties such as filing, preparing documents, photocopying, scanning, faxing, and data entry.
• Assist with mail handling as needed.
• Perform other duties as assigned.

Skills

Organization skills

Detail orientation

Communication

Teamwork

Discretion

Adaptability

Strong work ethic

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Position Summary

The Office Support Clerk provides clerical support in assigned office in accordance with Company Guidelines, client needs, and regulatory requirements.

"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Answers incoming telephone calls; routes call to appropriate staff member; documents and distributes messages accordingly.
• Greets visitors to the reception area and directs to appropriate staff; coordinates appointments as necessary.
• Responds to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
• Maintains lobby and reception area in an organized and professional manner.
• Performs clerical duties such as filing, preparing documents, photocopying, scanning, faxing, collating, or performing data entry as needed.
• May assist mail handling depending on location needs.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Six months of experience working in an office environment.
• Solid organization skills with strong detail orientation.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong work ethic and the ability to work effectively in a team environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to follow standard operating procedures.
• Basic PC skills, including MS Word and Excel.
• Able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion.

Preferred Qualifications

• Prior multi-line telephone experience strongly preferred.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at [e-mail], and we would be happy to assist you.

Zenith American Solutions

Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.

We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!