Office Support

Jenkins Plumbing Company, LC; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Jenkins Plumbing Company in Lakeland, FL is seeking an Office Support Professional to handle customer communications, scheduling, data entry, reporting, purchasing support, and general office functions. The role emphasizes organization, professionalism, and reliable support to both internal staff and customers.

Ideal candidates will bring experience in administrative tasks, strong computer skills, and the ability to manage multiple priorities while maintaining accuracy.

Qualifications

• Experience in administrative, office support, receptionist, or customer service preferred.
• Strong computer skills including Word, Excel, and Outlook.
• Excellent verbal and written communication; professional and detail-oriented.

Responsibilities

• Answer incoming phone calls and direct inquiries appropriately.
• Greet customers, vendors, and visitors professionally.
• Data entry and maintain accurate records.
• Prepare reports, spreadsheets, and correspondence.
• Support branch leadership with administrative projects.
• Assist with scheduling appointments and coordinating service requests.

Skills

Microsoft Office

Communication

Organizational skills

Multitasking

Punctuality

Professionalism

Tools

Scheduling software

ERP systems

Job description

Office Support for Jenkins Plumbing Company – Lakeland, Florida

Join a Growing Team where your organizational skills make a difference!

Jenkins Plumbing Company is seeking a highly organized, customer-focused, and dependable Office Support Professional to join our Lakeland, Florida branch.

As an Office Support team member, you will serve as a key point of contact for customers, employees, vendors, and branch leadership. This role is ideal for someone who enjoys administrative work, customer service, problem-solving, and supporting the day-to-day operations of a growing company.

We believe our office teams are the backbone of our operation. We are looking for someone who is professional, detail-oriented, and committed to providing exceptional support to both internal and external customers.

Position Summary

The Office Support Professional provides administrative and operational support to the branch by assisting with customer communication, scheduling, data entry, recordkeeping, invoicing, purchasing support, and general office functions. This position requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities while maintaining accuracy and professionalism.

Essential Duties & Responsibilities

• Answer incoming phone calls and direct inquiries appropriately
• Greet customers, vendors, and visitors professionally
• Perform data entry and maintain accurate records
• Assist with filing, scanning, and document management
• Maintain office supplies and place orders as needed
• Prepare reports, spreadsheets, and correspondence
• Support branch leadership with administrative projects
• Provide excellent customer service both in person and over the phone
• Assist customers with general questions and service-related inquiries
• Communicate professionally and courteously with customers, vendors, and employees
• Help resolve routine customer concerns and direct issues to appropriate personnel
• Assist with scheduling appointments and coordinating service requests
• Support communication between office staff, field personnel, and management
• Monitor and update schedules as needed
• Help ensure timely communication regarding customer appointments and job updates
• Assist with invoice processing and documentation
• Support purchasing and material order tracking
• Maintain accurate records and reports
• Assist with job file organization and documentation
• Help ensure branch records remain organized and compliant
• Support daily branch operations
• Maintain confidentiality of company and employee information
• Assist with special projects and branch initiatives
• Perform miscellaneous administrative duties as assigned

Qualifications

• Previous administrative, office support, receptionist, or customer service experience preferred
• Strong computer skills including Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Strong attention to detail
• Ability to maintain confidentiality
• Dependable attendance and punctuality

Preferred Qualifications

• Construction, plumbing, service industry, or dispatching experience
• Experience with scheduling software or ERP systems
• Experience working in a fast-paced office environment

Physical Requirements

• Ability to sit, stand, and move throughout the office as needed
• Ability to use standard office equipment, including computers, printers, and phones
• Ability to occasionally lift office supplies and materials up to 25 pounds

Why Join Jenkins Plumbing?

Employee Ownership (ESOP) Jenkins Plumbing is proud to be a 100% Associate-Owned Company. Through our Employee Stock Ownership Plan (ESOP), associates share in the success of the company and build long-term retirement wealth.

Benefits & Incentives

Comprehensive Benefits Package

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Coverage
• Employee Stock Ownership Plan (ESOP)
• 401(k) Retirement Plan
• Flexible Spending Account (FSA)
• Direct Deposit
• Weekly Pay
• Paid Time Off
• Paid Holidays
• Paid Vacation
• Personal Time Off
• Opportunities Career Development
• Professional Development Opportunities
• On-the-Job Training
• Advancement Opportunities
• Long-Term Career Growth
• Supportive Leadership Team
• Additional Perks
• Employee Appreciation Events
• Family-Oriented Culture
• Stable, Growing Company
• Team-Focused Work Environment

The Ideal Candidate

• Enjoys helping people
• Has a positive, professional attitude
• Takes pride in accuracy and organization
• Thrives in a team environment
• Is dependable and accountable
• Wants to grow with a successful company

Jenkins Plumbing Company is an Equal Opportunity Employer. Jasper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.