Office Support

Jenkins Plumbing Co.; Lakeland (FL); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Weekly Pay

Job summary

Jenkins Plumbing Company in Lakeland, Florida is seeking an Office Support Professional to join our growing team. This role provides administrative and operational support, handling customer communications, scheduling, data entry, invoicing, and general office functions to keep the branch running smoothly.

The ideal candidate will be organized, dependable, and professional, with strong communication skills and a client-focused mindset.

Qualifications

• Previous administrative, office support, receptionist, or customer service experience preferred.
• Strong computer skills including Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Strong attention to detail
• Ability to maintain confidentiality
• Dependable attendance and punctuality

Responsibilities

• Answer incoming phone calls and direct inquiries appropriately
• Greet customers, vendors, and visitors professionally
• Perform data entry and maintain accurate records
• Prepare reports, spreadsheets, and correspondence
• Support branch leadership with administrative projects
• Provide excellent customer service in person and over the phone
• Assist with scheduling appointments and service requests
• Process invoices and support purchasing
• Maintain accurate branch records and confidentiality

Skills

Administrative experience

Customer service

Organizational skills

Multitasking

Data entry

Microsoft Office

Tools

Microsoft Office

Scheduling software

ERP systems

Job description

# Office Support### Jenkins Plumbing Company – Lakeland, Florida## Join a Growing Team Where Your Organizational Skills Make a Difference!Jenkins Plumbing Company is seeking a highly organized, customer-focused, and dependable **Office Support Professional** to join our Lakeland, Florida branch. If you enjoy helping people, keeping operations running smoothly, multitasking in a fast-paced environment, and being an essential part of a successful team, we'd love to hear from you!As an Office Support team member, you will serve as a key point of contact for customers, employees, vendors, and branch leadership. This role is ideal for someone who enjoys administrative work, customer service, problem-solving, and supporting the day-to-day operations of a growing company.At Jenkins Plumbing, we believe our office teams are the backbone of our operation. We are looking for someone who is professional, detail-oriented, and committed to providing exceptional support to both internal and external customers.## Position SummaryThe Office Support Professional provides administrative and operational support to the branch by assisting with customer communication, scheduling, data entry, recordkeeping, invoicing, purchasing support, and general office functions.This position requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities while maintaining accuracy and professionalism.## Essential Duties & Responsibilities### Administrative Support* Answer incoming phone calls and direct inquiries appropriately* Greet customers, vendors, and visitors professionally* Perform data entry and maintain accurate records* Assist with filing, scanning, and document management* Maintain office supplies and place orders as needed* Prepare reports, spreadsheets, and correspondence* Support branch leadership with administrative projects### Customer Service* Provide excellent customer service both in person and over the phone* Assist customers with general questions and service-related inquiries* Communicate professionally and courteously with customers, vendors, and employees* Help resolve routine customer concerns and direct issues to appropriate personnel### Scheduling & Coordination* Assist with scheduling appointments and coordinating service requests* Support communication between office staff, field personnel, and management* Monitor and update schedules as needed* Help ensure timely communication regarding customer appointments and job updates### Financial & Operational Support* Assist with invoice processing and documentation* Support purchasing and material order tracking* Maintain accurate records and reports* Assist with job file organization and documentation* Help ensure branch records remain organized and compliant### General Office Functions* Support daily branch operations* Maintain confidentiality of company and employee information* Assist with special projects and branch initiatives* Perform miscellaneous administrative duties as assigned## Qualifications* Previous administrative, office support, receptionist, or customer service experience preferred* Strong computer skills including Microsoft Office (Word, Excel, Outlook)* Excellent verbal and written communication skills* Strong organizational and time management abilities* Ability to multitask and prioritize effectively* Professional appearance and demeanor* Strong attention to detail* Ability to maintain confidentiality* Dependable attendance and punctuality### Preferred Qualifications* Construction, plumbing, service industry, or dispatching experience* Experience with scheduling software or ERP systems* Experience working in a fast-paced office environment## Physical Requirements* Ability to sit, stand, and move throughout the office as needed* Ability to use standard office equipment, including computers, printers, and phones* Ability to occasionally lift office supplies and materials up to 25 pounds## Why Join Jenkins Plumbing?### Employee Ownership (ESOP)Jenkins Plumbing is proud to be a **100% Associate-Owned Company.** Through our Employee Stock Ownership Plan (ESOP), associates share in the success of the company and build long-term retirement wealth.## Benefits & Incentives### Comprehensive Benefits Package* Medical Insurance* Dental Insurance* Vision Insurance* Life Insurance* Short-Term Disability Insurance* Long-Term Disability Insurance* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Coverage### Financial Benefits* Employee Stock Ownership Plan (ESOP)* 401(k) Retirement Plan* Flexible Spending Account (FSA)* Direct Deposit* Weekly Pay### Paid Time Off* Paid Holidays* Paid Vacation* Personal Time Off Opportunities### Career Development* Professional Development Opportunities* On-the-Job Training* Advancement Opportunities* Long-Term Career Growth* Supportive Leadership Team### Additional PerksEmployee Appreciation Events* Family-Oriented Culture* Stable, Growing Company* Team-Focused Work Environment## The Ideal CandidateWe are looking for someone who:* Enjoys helping people* Has a positive, professional attitude* Takes pride in accuracy and organization* Thrives in a team environment* Is dependable and accountable* Wants to grow with a successful company## Apply Today!If you're looking for a career with a company that values its employees, invests in their success, and offers opportunities for long-term growth, we encourage you to apply today.Become part of the Jenkins Plumbing team and help support a company built on integrity, teamwork, and excellence.