DPD Personnel Services Support (Civil Service)

City of Dallas; United States; On-site; USD 35,000 - 40,000; Full time

Job summary

The City of Dallas is seeking a qualified DPD Personnel Services Support professional to provide office and administrative support for sworn and civilian staff. You will handle data entry, payroll tasks, and employee records within HRIS systems such as IWM, Workday, and Service Now, while delivering high-quality customer service.

Key responsibilities include processing hires and moves, coordinating meetings, auditing data, and supporting training for staff to ensure accuracy and compliance with

Qualifications

• High school diploma or GED required.
• 3 years of administrative experience.
• Texas Driver's License required.
• Background check and drug test required; no felonies or specific misdemeanors.

Responsibilities

• Process hires, lateral moves, reappointments, reinstatements.
• Enter employee data into HRIS systems (IWM, Workday, Service Now).
• Respond to inquiries regarding policies and procedures; provide customer service.
• Coordinate meetings and projects between units.
• Process personnel actions and payroll tasks; time entry corrections.

Skills

Office practices

Customer service

Data accuracy

Training others

Policy interpretation

Verbal and written communication

Relationship building

Police procedures knowledge

Attention to detail

Education

High school diploma or GED

Tools

HRIS systems (IWM, Workday, Service Now)

Job description

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.

Job Summary

The DPD Personnel Services Support employees perform a diverse range of office support, intermediate to advanced level administrative support or technical program assistance in disseminating information for a variety of functions, divisions, or departments for the DPD employees, both sworn and civilian employees.

Job Description

The DPD Personnel Services Support employees perform a diverse range of office support, intermediate to advanced level administrative support or technical program assistance in disseminating information for a variety of functions, divisions, or departments for the DPD employees, both sworn and civilian employees.

Essential Functions

• Process new hires, lateral moves, reappointments, reinstatements.
• Performs a variety of advanced administrative functions.
• Input employee data into the HRIS systems of the organization, including IWM, Workday and Service Now.
• Responds to inquiries regarding rules, regulations, policies, and procedures; provides excellent customer service.
• Coordinates, organizes, and facilitates meetings for department or division; assists in coordinating work and various projects between units of the department.
• Process employee data changes and employment actions such as transfers, promotions, demotions, retirement, resignations and terminations of employment.
• Process PARs(Personnel Action Requests ) , both for sworn employees of the DPD and for civilian employees, including updating PARs for special pay transactions. These include typical , promotion and BID PARs.
• Conduct payroll processing tasks, including weekly payroll reports , time entry corrections, military leave and returns from leave of absence.
• Conduct monthly audits, with the purpose of correcting discrepancies between HRIS systems as IWM and Workday, for personnel actions as follows: merit increases, bases pay changes, education and language pay , detective pay, shift pay , TCOLE pay , communication and service pay.
• Assists in the development and implementation of training materials; provides training for subordinate administrative staff to ensure quality and efficiency of work; monitors and ensures all licenses, certifications, and physical paperwork are accurate and up to date.
• Review, process and troubleshoot eligibility and time entry for leave of absence , including FMLA , paid parental leave, extended leave and advance sick leave .
• Complete other personnel duties as assigned and needed: special projects, verify and give timekeeper access , complete name and address changes , respond to Service Now tickets, schedule appointments for the language pay tests , verify education credits , assist with PARs after large promotion actions, process probation requests.

Knowledge and Skills

• Knowledge of office practices and administrative procedures.
• Knowledge of customer service techniques to resolve problems and issues.
• Ability to investigate, collect, and analyze information for accuracy, consistency and conformity with established policies.
• Ability to coordinate and train others, as applicable.
• Ability to interpret rules, regulations, policies, and procedures.
• Communicating effectively verbally and in writing.
• Establishing and maintaining strong working relationships.
• General knowledge of police functions, laws, rules, evidence collection and court procedures.
• Knowledge of the functions, laws, rules, and procedures of the specialized Police Department division.
• Must be detail-oriented, be able to identify inaccurate information, and follow up with appropriate action.
• Ability to build rapport with DPD employees.

Minimum Qualifications

• Education: High school diploma or GED.
• Experience: Three (3) years of experience in an administrative role.
• Licenses and Certifications: Texas Driver's License.
• Other Requirements: Must pass an intensive background investigation and drug test. No FELONY or Class A MISDEMEANOR convictions. No Class B MISDEMEANOR convictions within the last ten (10) years. No family violence convictions. Cannot currently be on deferred adjudication for any FELONY, Class A, or Class B MISDEMEANOR.

Salary Range

$25.12 - $28.85. The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

Equal Opportunity

City of Dallas is an Equal Opportunity Employer. The City of Dallas is one of the largest employers in the DFW Metroplex.

Contact

Questions? Contact our recruiting departments: Civil Service - [e-mail] Talent - Acquisition [e-mail]