Guest Services Office Lead - Daily Pay & Growth

Havertys Furniture; Richmond (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Daily Pay Program

401K with company match

Medical, dental, and vision benefits

Paid time off (vacation, sick,Personal

Associate discount

Referral bonus

Job summary

Havertys Furniture is seeking an Office Supervisor to lead the Guest Services Office and support executive operations. You will supervise daily activities, handle calls, and train staff while ensuring excellent customer service and policy compliance across the store.

The role includes HR/payroll duties, timekeeping, onboarding, and workplace safety compliance, with opportunities for advancement. This position offers comprehensive benefits and a path to growth within Havertys.

Qualifications

• High school diploma or GED, or 1–3 years related experience.
• 1–3 years of office experience and customer service preferred.
• General computer skills with knowledge of Word, Excel, and Office 365.
• Strong math, communication, and customer service skills.
• Highly organized with multitasking ability.
• Able to follow oral and written instructions and work independently with discretion.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train any changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing customer service tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of the store operations as stated in the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP functions: invoices, RTVs, purchase orders, etc.
• Make or ensure bank deposits are made daily by management.
• Create and process employee sales.
• Process I9 verifications.
• Maintain and approve time records for hourly team members.
• Ensure timecards are submitted for approval.
• Assist with hiring, performance reviews, and coaching for all Office Assistants.
• Conduct new employee orientations.
• Ensure HR posters are current and accounted for.
• OSHA logs and postings are current.
• Maintain the HAZCOM book and updates.

Skills

Customer service

Communication

Multitasking

Math skills

Organization

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Office 365

Job description

Havertys Furniture is seeking an Office Supervisor to lead the Guest Services Office and support executive operations. You will supervise daily activities, handle calls, and train staff while ensuring excellent customer service and policy compliance across the store.

The role includes HR/payroll duties, timekeeping, onboarding, and workplace safety compliance, with opportunities for advancement. This position offers comprehensive benefits and a path to growth within Havertys.