Office & Guest Services Supervisor | Admin & HR Support

Haverty Furniture Companies, Inc.; Richmond (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Daily Pay Program

401K with company match

Medical, dental, vision benefits

Paid time-off

Advancement opportunities

Community involvement

Employee discount

Referral bonus

Wellness program

Daily pay availability

Job summary

Havertys Furniture Companies, Inc. is seeking an Office Supervisor to lead the Guest Services Office with a focus on superior customer service, integrity, and teamwork.

The role includes daily tasks from in-office supervision to processing invoices and managing communications, with opportunities to advance and participate in HR duties as needed. The position offers a starting pay of $15.50–$19.00 per hour, eligibility for a daily pay option, and a comprehensive benefits package including a 401K

Qualifications

• High school diploma or GED; or 1–3 years related experience or training.
• 1–3 years of office experience and customer service preferred.
• General computer skills with Microsoft Word, Excel, and O365 preferred.
• Strong math, communication, and customer service skills.
• Highly organized with the ability to multitask.
• Able to follow oral and written instructions and work independently with discretion.

Responsibilities

• Supervise and perform all functions in the Guest Services Office.
• Assist with duties required of the Office Coordinator as needed.
• Communicate and train changes to company policy and procedures for the Guest Service Office.
• Ensure the Guest Service Office is always staffed sufficiently.
• Answer incoming calls, distribute calls/messages, and manage store voicemail.
• Handle customer complaints, initiate and follow up on existing tickets.
• Complete daily opening and closing procedure checklists.
• Maintain office supplies and office machines.
• Perform regular audits of store operations per the Quarterly Audit Checklist.
• Assist manager with inventory.
• Process AP: invoices, RTVs, POs, special orders.
• Make or ensure daily bank deposits.
• Create and process employee sales.

Skills

Customer service

Communication

Multitasking

Organized

Discretion

Education

High school diploma or GED

Tools

Microsoft Word

Excel

O365

Job description

Havertys Furniture Companies, Inc. is seeking an Office Supervisor to lead the Guest Services Office with a focus on superior customer service, integrity, and teamwork.

The role includes daily tasks from in-office supervision to processing invoices and managing communications, with opportunities to advance and participate in HR duties as needed. The position offers a starting pay of $15.50–$19.00 per hour, eligibility for a daily pay option, and a comprehensive benefits package including a 401K