Office Supervisor - Medical Office

HealthOp Solutions; Goodyear (AZ); On-site; USD 50,000 - 55,000; Full time

Job summary

HealthOp Solutions in Goodyear, AZ is seeking an Office Supervisor to oversee daily operations in a busy outpatient medical office. You will coordinate front desk staff, clinical support, and office workflows to ensure efficient patient service and smooth daily operations.

The ideal candidate has healthcare leadership experience, strong organizational and communication skills, and familiarity with HIPAA and EMR systems.

Qualifications

• Minimum of 2 years of healthcare leadership or supervisory experience.
• Experience working in a medical office, outpatient clinic, or healthcare practice.
• Strong organizational, time-management, and problem-solving skills.
• Demonstrated ability to supervise, motivate, and support administrative and clinical teams.
• Working knowledge of healthcare operations, patient scheduling, and clinic workflows.
• Familiarity with HIPAA and applicable healthcare regulations.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience using EMR systems, including generating and reviewing reports.
• Strong verbal and written communication skills.
• Ability to analyze information, make sound decisions, and resolve operational challenges.
• Ability to build positive professional relationships while communicating clearly, respectfully, and directly.

Responsibilities

• Oversee day-to-day clinic operations, ensuring efficient workflows, patient flow, and staff coordination.
• Serve as the primary on-site leader, providing hands-on operational support.
• Identify opportunities to improve clinic efficiency, productivity, and patient satisfaction.
• Maintain a professional, organized, and patient-focused clinic environment.
• Supervise and support front office personnel, Medical Assistants, and other clinical staff.
• Provide coaching, guidance, and day-to-day assistance to promote teamwork and accountability.
• Assist with staffing schedules, coverage adjustments, and operational needs to minimize disruptions to patient care.
• Foster a positive, respectful, and collaborative workplace culture.
• Ensure adherence to organizational policies, procedures, and patient service standards.
• Maintain compliance with applicable federal and state healthcare regulations, including HIPAA.
• Support consistent implementation of operational processes and best practices.
• Serve as the primary point of contact for daily operational concerns and staff questions.
• Address workflow challenges, patient service issues, and staffing concerns promptly and professionally.
• Communicate effectively with clinical staff, providers, and leadership.
• Escalate complex operational matters to the Director of Operations when appropriate.
• Utilize operational data and reports to identify trends and recommend improvements.

Skills

Healthcare leadership

Supervisory experience

Microsoft Office

EMR systems

Data analysis

Communication skills

Organizational skills

HIPAA knowledge

Tools

MS Office (Word, Excel, Outlook)

EMR reporting tools

Job description

Office Supervisor – Medical Office

Location: Goodyear, Arizona

Position: Full-Time | On-Site

Salary: $50,000 – $55,000 annually

Work Environment: Outpatient Healthcare Clinic

Overview & Highlights

We are seeking a dedicated, hands-on Office Supervisor to oversee daily operations at an established healthcare clinic in Goodyear, AZ. This leadership role is ideal for an experienced healthcare professional who thrives in a fast-paced environment, enjoys supporting clinical and administrative teams, and is passionate about delivering an exceptional patient experience.

The Office Supervisor will work closely with front desk personnel, Medical Assistants, and other clinical staff to ensure efficient workflows, maintain operational standards, and foster a positive, collaborative workplace.

Why Work With Us?

• Competitive Salary: $50,000 – $55,000 annually.
• Leadership Opportunity: Take an active role in overseeing daily clinic operations and supporting team success.
• Collaborative Environment: Work alongside dedicated healthcare professionals committed to high-quality patient care.
• Professional Growth: Develop your leadership, problem-solving, and healthcare operations management skills.
• Meaningful Impact: Help improve clinic efficiency, employee engagement, and the overall patient experience.

Key Responsibilities

Daily Clinic Operations

• Oversee day-to-day clinic operations, ensuring efficient workflows, patient flow, and staff coordination.
• Serve as the primary on-site leader, providing hands-on operational support.
• Identify opportunities to improve clinic efficiency, productivity, and patient satisfaction.
• Maintain a professional, organized, and patient-focused clinic environment.

Team Leadership & Staff Support

• Supervise and support front office personnel, Medical Assistants, and other clinical staff.
• Provide coaching, guidance, and day-to-day assistance to promote teamwork and accountability.
• Assist with staffing schedules, coverage adjustments, and operational needs to minimize disruptions to patient care.
• Foster a positive, respectful, and collaborative workplace culture.

Compliance & Quality Assurance

• Ensure adherence to organizational policies, procedures, and patient service standards.
• Maintain compliance with applicable federal and state healthcare regulations, including HIPAA.
• Support consistent implementation of operational processes and best practices.

Communication & Problem-Solving

• Serve as the primary point of contact for daily operational concerns and staff questions.
• Address workflow challenges, patient service issues, and staffing concerns promptly and professionally.
• Communicate effectively with clinical staff, providers, and leadership.
• Escalate complex operational matters to the Director of Operations when appropriate.
• Utilize operational data and reports to identify trends and recommend improvements.

Required Qualifications

• Minimum of 2 years of healthcare leadership or supervisory experience, such as Office Supervisor, Front Office Supervisor, Lead Medical Assistant, or a similar role.
• Previous experience working in a medical office, outpatient clinic, or healthcare practice.
• Strong organizational, time-management, and problem-solving skills.
• Demonstrated ability to supervise, motivate, and support administrative and clinical teams.
• Working knowledge of healthcare operations, patient scheduling, and clinic workflows.
• Familiarity with HIPAA and applicable healthcare regulations.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience using Electronic Medical Record (EMR) systems, including generating and reviewing reports.
• Strong verbal and written communication skills.
• Ability to analyze information, make sound decisions, and resolve operational challenges.
• Ability to build positive professional relationships while communicating clearly, respectfully, and directly.
• Comfortable working in a fast-paced healthcare environment while maintaining professionalism and attention to detail.

Preferred Qualifications

• Bilingual in English and Spanish strongly preferred.
• Experience supervising both front office and clinical support teams.
• Experience with EMR reporting, patient scheduling, and workflow optimization.
• Demonstrated success improving team performance, operational efficiency, and patient satisfaction.
• Ability to coach employees while maintaining a supportive and accountable team environment.

Work Environment

• Primarily based in an outpatient medical office environment in Goodyear, AZ.
• Regular interaction with patients, providers, administrative personnel, and clinical support staff.
• Requires the ability to manage multiple priorities and respond effectively to daily operational needs.

Physical Requirements

• Ability to stand for extended periods and perform repetitive movements.
• Ability to stoop, turn, bend, squat, and kneel as needed.
• Ability to lift up to 50 pounds.
• Normal or correctable vision and hearing sufficient to perform essential job duties.

Join a supportive healthcare team in Goodyear, AZ, where your leadership can make a meaningful difference every day.