Office Manager

Optima Medical; Gilbert (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Leadership and mentoring

Career resources

Fun work environment

Benefits

Job summary

Optima Medical is seeking an organized Office Manager to lead one of our primary care clinic locations. The role oversees daily clinic operations, supervising Medical Assistants and Front Desk staff while supporting providers and maintaining efficient workflows.

Qualifications include an MA certificate or diploma and experience in medical office management. Strong leadership, communication, and HR skills are essential for success in a fast-paced, patient-centered environment.

Qualifications

• MA certificate or diploma required.
• Experience in medical office management.
• Experience supervising clinical or administrative staff preferred.
• Knowledge of primary care workflows.
• Strong communication, leadership, problem-solving, and organizational skills.
• High school diploma required; additional medical or business education a plus.

Responsibilities

• Oversee day-to-day clinic operations for efficient patient flow.
• Provide leadership and coaching to Medical Assistants, Front Desk staff, and other clinic roles.
• Manage staff scheduling, timecards, performance, and HR tasks for the clinic team.
• Assist with onboarding and training new employees.
• Ensure proper use of eClinicalWorks (eCW) and EMR workflows.
• Maintain compliance with clinic policies, procedures, and quality standards.
• Monitor clinic metrics, patient satisfaction, and operational performance.
• Serve as the on-site point of contact for providers, patients, and corporate departments.
• Handle escalated patient concerns professionally and promptly.
• Monitor inventory, supplies, and equipment to keep the clinic fully operational.
• Support initiatives to increase efficiency, productivity, and overall clinic performance.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Staff supervision

Education

Medical Assistant certificate or diploma

High school diploma

Business or medical education preferred

Tools

eClinicalWorks

Job description

About Optima Medical

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.

Position Summary

Optima Medical is looking for a highly organized, people‑focused Office Manager to lead one of our primary care clinic locations. This role oversees daily clinic operations and ensures a smooth, efficient, and patient‑centered experience. The Office Manager will supervise clinical and administrative staff—including Medical Assistants and Front Desk team members—while supporting providers and maintaining workflow efficiency.

Key Responsibilities

• Oversee day‑to‑day operations of the clinic to ensure efficient patient flow and exceptional service
• Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles
• Manage staff scheduling, timecards, performance, and general HR‑related tasks for the clinic team
• Assist with onboarding and training new employees
• Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows
• Maintain compliance with clinic policies, procedures, and quality standards
• Monitor and manage clinic metrics, patient satisfaction, and operational performance
• Serve as the on‑site point of contact for providers, patients, and corporate departments
• Handle escalated patient concerns professionally and promptly
• Monitor inventory, supplies, and equipment to keep the clinic fully operational
• Support initiatives to increase efficiency, productivity, and overall clinic performance

Qualifications

• Medical Assistant (MA) certificate or diploma required
• Prior experience in medical office management, healthcare administration, or clinic leadership required
• Experience supervising clinical or administrative medical staff strongly preferred
• Knowledge of primary care or outpatient workflows
• Familiarity with eClinicalWorks (eCW) preferred
• Strong communication, leadership, problem‑solving, and organizational skills
• Ability to thrive in a fast‑moving, patient‑centered environment
• High school diploma required; additional medical or business education a plus

Why Join Our Team?

• Substantial growth opportunities
• Leadership and mentoring
• Resources to further career
• Fun work environment (lunches, events, holiday parties)
• Benefits (medical/vision/dental/401k/paid holidays)
• Supportive and positive work environment