Front Office Representative - Medical Office

HealthOp Solutions; Colorado; On-site; USD 27,000 - 29,000; Full time

Job summary

HealthOp Solutions is hiring a Front Office Representative to join our medical office team in a fast-paced setting. You will greet patients, handle check-in/check-out, schedule visits, verify insurance, and maintain organized records while supporting clinicians and staff.

Ideal candidates have at least one year in medical office admin, strong communication skills, and a solid understanding of HIPAA. On-site roles at Gilbert/Mesa locations offer growth and patient-focused service.

Qualifications

• High school diploma or GED required.
• At least one year of medical office administration experience.
• Excellent communication, interpersonal and customer service skills.
• Strong organizational abilities with attention to detail.
• Ability to multitask and prioritize in a fast-paced healthcare setting.
• Familiarity with HIPAA regulations and patient confidentiality.
• Proficiency with computers and standard office equipment.
• Ability to work independently and with healthcare staff.
• Ability to complete applicable background checks.

Responsibilities

• Welcome patients and visitors in a friendly, courteous, professional manner.
• Manage patient check-in and check-out accurately and efficiently.
• Answer calls, respond to inquiries, maintain professional telephone etiquette.
• Address patient questions and concerns promptly and professionally.
• Maintain a clean, organized, and welcoming reception area.
• Schedule, confirm, and coordinate appointments for providers.
• Prepare and maintain daily provider schedules for efficient flow.
• Register new patients and verify demographic and insurance information.
• Maintain patient records, assist with administrative tasks and reports.
• Ensure HIPAA compliance in handling PHI and documentation.

Skills

Customer service

Organizational skills

Multitasking

Communication skills

Teamwork

HIPAA awareness

Interpersonal skills

Professionalism

Education

High school diploma or GED

Tools

EMR/EHR

Job description

Front Office Representative- Medical Office

Locations: Gilbert & Mesa, AZ

Compensation: $19.50-$21.00 per hour

Employment Type: Full-Time

Work Environment: On-Site | Medical Office

Job Overview

We are seeking friendly, organized, and detail-oriented Front Office Representative to join our healthcare teams in Gilbert and Mesa, Arizona. We have opportunities available at both locations for individuals who are passionate about delivering exceptional patient service and supporting efficient medical office operations.

As a Front Office Representative, you will serve as the first point of contact for patients and visitors, creating a welcoming and professional environment. You will be responsible for coordinating appointments, managing patient registration, verifying insurance information, and providing essential administrative support to healthcare providers and clinical staff.

Why Work With Us?

Join a collaborative, patient-focused healthcare team where your organizational skills, positive attitude, and dedication to excellent service make a difference every day.

Position Highlights:

• Competitive hourly compensation of $19.50-$21.00
• Full-time opportunities available in Gilbert and Mesa, AZ
• Supportive, team-oriented medical office environment
• Opportunities for professional development and career growth
• Meaningful interaction with patients and healthcare professionals

Key Responsibilities

Patient Reception & Customer Service

• Welcome patients and visitors in a friendly, courteous, and professional manner.
• Manage patient check-in and check-out procedures accurately and efficiently.
• Answer incoming calls, respond to inquiries, and maintain professional telephone etiquette.
• Address patient questions and concerns promptly and professionally.
• Maintain a clean, organized, and welcoming reception area.

Appointment Scheduling & Patient Coordination

• Schedule, confirm, and coordinate appointments for physicians and advanced practice providers.
• Prepare and maintain daily provider schedules to support efficient patient flow.
• Communicate patient arrivals, appointment changes, and scheduling delays to clinical staff.
• Coordinate with providers and administrative teams to ensure smooth daily operations.

Patient Registration & Insurance Verification

• Register new patients and update existing demographic information.
• Verify insurance coverage, eligibility, and patient information.
• Collect and maintain accurate personal, insurance, and financial information.
• Assist patients with registration forms and required documentation.

Administrative & Office Support

• Perform general administrative duties, including filing, faxing, scanning, email correspondence, and document management.
• Prepare reports, forms, and administrative documents as directed.
• Monitor office supplies, assist with inventory management, and report equipment maintenance needs.
• Maintain organized patient records and administrative files.
• Provide administrative support to healthcare providers and clinical team members.

HIPAA Compliance & Confidentiality

• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure protected health information (PHI) is securely handled and stored.
• Follow established procedures for patient documentation, recordkeeping, and information security.
• Comply with organizational policies and applicable healthcare regulations.

Required Qualifications

• High school diploma or GED required.
• At least one year of recent experience in medical office administration, patient scheduling, or a comparable administrative role.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational abilities with attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced healthcare environment.
• Familiarity with HIPAA regulations and patient confidentiality requirements.
• Proficiency with computers and standard office equipment.
• Ability to work independently and collaboratively with healthcare providers and administrative staff.
• Ability to successfully complete applicable background checks.

Preferred Qualifications

• Associate degree or completion of a certified medical office administration training program.
• Previous experience as a Medical Receptionist, Front Desk Receptionist, Patient Service Representative, or Medical Office Assistant.
• Experience with electronic medical records (EMR/EHR) and patient scheduling systems.
• Knowledge of medical terminology, insurance verification, and healthcare administrative workflows.
• Bilingual proficiency in English and Spanish.

Work Environment

• On-site positions available in Gilbert and Mesa, Arizona.
• Professional medical office environment with regular interaction with patients, providers, and administrative staff.
• Fast-paced, patient-focused setting requiring strong multitasking and communication skills.

Physical Requirements

• Ability to sit, stand, walk, bend, squat, kneel, reach, and twist throughout the workday.
• Ability to lift and move objects weighing up to 50 pounds as required.
• Ability to operate computers, telephones, printers, and other standard office equipment.
• Vision and hearing, with or without reasonable accommodation, sufficient to perform essential job duties.