Office Supervisor - Dental

Compass Health Network; Columbia Township (MO); On-site; Full time

Job summary

Compass Health Network is seeking an Office Supervisor-Dental to oversee patient flow and staff management in their dental department. This full-time role involves leading a team of Customer Relations Specialists, ensuring efficient front desk operations, and providing a high level of service to patients. The ideal candidate will have supervisory experience in a dental setting and excellent customer service skills.

Benefits

Opportunities for career advancement

Professional development and licensure supervision

Mentorship programs

Tuition reimbursement & scholarships

Employee Assistance Program

Generous paid time off and holidays

Headspace Access for mental well-being

NHSC Loan Repayment eligibility

Qualifications

• Minimum of three (3) years’ experience as a front office staff member in a dental office setting preferred.
• Supervisory experience preferred.
• Knowledge of Microsoft Office Suite preferred.

Responsibilities

• Responsible for efficient and effective front desk operations.
• Ensures excellent customer service experience for all internal/external customers.
• Supervise Customer Relations Specialists.

Skills

Customer Service

Staff Management

Problem Solving

Confidentiality

Cultural Competence

Education

High School/GED

Tools

Microsoft Office Suite

Multi-line Phone System

Job description

Compensation: $22.26/hr

The Office Supervisor-Dental is part of the person-centered integrated care team and is responsible for patient flow and staffing in the dental areas. Provides direct supervision to the following position: Customer Relations Specialists. Provides back-up for these positions as needed.

This is a full-time, benefit eligible position. Primary shift will be Monday-Friday, 7:45 am to 4:15 pm. Shifts may vary within the hours of operation (7:30am-6pm)to provide coverage as needed. This position will oversee the Keene and Providence office locations.

ESSENTIAL FUNCTIONS – JOB SPECIFIC

• Responsible for efficient and effective front desk operations
• Ensures excellent customer service experience for all internal/external customers
• Maintains positive, goal-oriented work environment
• Ensures that assigned staff are adhering to established protocols
• Consistently address, document and review personnel concerns with Office Manager-Dental
• Responsible for verifying accuracy of payment posting and batches for direct staff
  • Verifies accuracy of batches prior to making bank deposits
  • Completes bank deposits
  • Provides batch reports and deposit reports to Administration
• Reviews and signs off on all sliding fee paperwork
• Serves as the initial contact for the resolution of problems, escalated or difficult issues regarding patient complaints and other matters
• Schedules CRS staff to ensure coverage for office locations
• Works to ensure provider scheduling is correct
• Staff Management and Development
  • Supervise Customer Relations Specialists
  • With Office Manager-Dental, assure adequate staffing patterns to meet needs
  • With Office Manager-Dental, orient new personnel as needed
  • Disseminate information regarding policies and procedures to direct reports
  • Perform performance evaluations for direct report staff
  • Provide back up to staff as needed; including, but not limited to, answering phones, scheduling and collecting copays, etc.
  • Will ensure that staff seek culturally competent services and service providers to meet the unique cultural needs of each patient
• Provide back up as needed for the following duties:
  • Registration of new patients
  • Enters new patient demographics, including insurance coverage, per completed intake paperwork
  • Reviews intake paperwork for completeness for medical, dental and behavioral health
  • Meets with new patients to review client information data for accuracy and explain agency Missed Appointment/Cancellation/Payment policies and collects co-payments for all patients, if applicable
  • Reschedules or assists patient in making payment arrangements, per agency policy, if patient does not have their co-pay
  • Verifies patient’s eligibility for the sliding fee scale if they report no income
• Provide Office Manager-Dental with reports on office efficiency and patient flow as requested.
• Advise Office Manager-Dental of any concerns or problems reported by patients or with current patient flow protocols
• Attends monthly staff meetings as required
• Conducts self in accordance with Compass Health’s employee manual
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

High School/GED required

QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS

• Minimum of three (3) years’ experience as a front office staff member in a dental office setting preferred
• Supervisory experience preferred
• Experience with a multi-line phone system and professional phone skills preferred
• Knowledge of Microsoft Office Suite preferred

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri.
Our network of care includes Royal Oaks Hospital and Adapt of Missouri.
We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC).
Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri.
We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care.
As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve.
Our mission is simple but powerful: Inspire Hope.
Promote Wellness.

Why join us?

At Compass Health Network, we’re proud of the dedicated team we’ve built.
We believe our people are our greatest strength – passionate, skilled, and committed to making a positive impact in the lives of others.
Here, you’ll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth.
As a member of our team, you’ll enjoy:

• [Link available when viewing the job]
• Opportunities for career advancement
• Professional development and licensure supervision
• Mentorship programs
• Tuition reimbursement & scholarships
• Employee Assistance Program
• Headspace Access for mental well-being
• Generous paid time off and holidays
• NHSC Loan Repayment eligibility

We’re looking for individuals who are eager to bring their talents and dedication to a team that’s focused on making a real impact.
If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we’d love to hear from you! If you’re looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.