Office Supervisor

Sheboygan County; Sanford (FL); On-site; USD 50,000 - 70,000; Part time

Job summary

Sheboygan County is seeking an Administrative Supervisor to provide essential support to the Roads-Stormwater Division Manager. The ideal candidate will oversee a team of customer service personnel, ensuring smooth operations and efficient management of office tasks. This mid-senior level position requires strong organizational and communication skills, coupled with a background in administrative support and staff supervision.

Benefits

Paid Time Off

Paid Holidays

Health Insurance

Retirement Contribution

Employee Assistance Program

Qualifications

• 5+ years of administrative experience, with supervisory experience preferred.
• Ability to manage HR responsibilities for over 100 staff.
• Familiar with office operations and technologies.

Responsibilities

• Supervise customer service staff and manage hiring processes.
• Prepare reports and maintain office records.
• Handle confidential HR paperwork and oversee payroll.

Skills

Supervision

Organization

Communication

Education

Associate’s Degree

Tools

Microsoft Word

Microsoft Excel

Maintenance Management Software

Job description

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Description

Provides administrative support to Roads-Stormwater Division Manager. Prepares official forms, completes assignments and relieves supervisor of operational and office administrative details. Supervises customer service staff, including hiring, training, and evaluating employee performance. Prepares monthly statistical reports. Oversees the receipt, opening, accounting, and annotating of incoming mail, electronic mail, and other written reports and communications; ensures electronic imaging and filing of all written communications; and assembles and researches materials from files and records. Recommends and implements procedures and processes and establishes and explains priorities to subordinate staff.

• Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.
• Additional compensation based on licensure.
  
  

Description

Provides administrative support to Roads-Stormwater Division Manager. Prepares official forms, completes assignments and relieves supervisor of operational and office administrative details. Supervises customer service staff, including hiring, training, and evaluating employee performance. Prepares monthly statistical reports. Oversees the receipt, opening, accounting, and annotating of incoming mail, electronic mail, and other written reports and communications; ensures electronic imaging and filing of all written communications; and assembles and researches materials from files and records. Recommends and implements procedures and processes and establishes and explains priorities to subordinate staff.

• Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description.
• Additional compensation based on licensure.
  
  

Essential Functions

Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Supervises customer service staff. Interview applicants for customer service positions and makes recommendations for hiring and termination. Evaluates employee performance and provides training programs for customer service staff.

Handles all HR replated paperwork for 100+ staff, including hiring process, promotions, disciplinary actions, and separation for the Roads-Stormwater Division. Keeps and maintains confidential information for the Division.

Prepares correspondence and other documents necessary to support the Division Manager.

Composes, types, proofs, and generates reports, utilizing the maintenance management software (Maintstar) and forms; sorts and distributes mail; order supplies, schedules meetings, and prepares and distributes meeting materials.

Prepares agenda materials, maintains records as needed, and summarizes and documents minutes of meetings in a timely fashion.

Completes special projects and reports as requested.

Acts as liaison on behalf of the customer with other departments to resolve concerns and problems to the best of their ability.

Answers and routes telephone calls and inquiries and responds to work order requests online or via email and/or telephone. Process correspondence, reports, and other materials as required.

Coordinates, records, and advises staff members of engagements and meetings as required.

Maintains files, office records, and official records.

Prepares various routine and special reports, summaries, and tabulations when requested. Conducts research as necessary to complete special projects and work assignments. Compiles statistics when requested.

Prepares bi-weekly payroll and maintains leave/attendance records for the Devision.

Recommends and implements administrative business processes and procedures.

Additional Duties

Performs other duties as assigned or as may be necessary.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

Associate’s Degree and/or five (5) years progressively responsible office administration experience with one (1) year of supervisory experience is preferred.

A comparable amount of education, training, or experience may be substituted for the minimum qualifications.

Additional Requirements

Ability to operate a variety of office equipment to include: computers, calculators’ facsimile machine, and copiers.

Perform a broad range of supervision responsibilities over others. Review or check the work products of others to ensure conformance to standards.

Ability to assume responsibility and execute Division Manager instructions.

Ability to organize office work and provide technical guidance and training to subordinates.

Ability to maintain office records and filing systems.

Ability to meet and deal effectively with personnel from other agencies and the general public.

Ability to communicate effectively both orally and in writing.

Skilled in the use and care of standard office machines and equipment.

Knowledge of automated office systems (Word, Excel, etc.). Use of the internet and applicable software such as PowerPoint and Access.

Some Knowledge of roads and drainage operations preferred.

Familiarity with work order software.

Must possess and maintain a valid Florida Driver’s License.

All employees must attend Seminole County Required Trainings.

Department Specific trainings per position may be required.

County-paid Benefits For Employees

Competitive Wages: Our compensation system includes competitive hiring salaries.

Paid Time Off: New full-time employees accrue 20 days per year of Paid Time Off (16 days for 24-hour shift personnel). New part-time employees accrue 83 hours per year of Paid Time Off. Accrual rates increase with service time.

Paid Holidays: We observe 12 paid holidays which includes an employee birthday holiday and a floating Work/Life Day.

Bereavement Leave: Employees may receive up to one week paid leave per fiscal year for absence due to the death of an immediate family member.

Florida Retirement System: All employees in regularly established positions are automatically covered from the first day of employment. Seminole County makes contribution on behalf of the employee and the employee is also required to make a 3% contribution.

Employees Assistance Program: Our EAP provider can help employees and their families with issues such as personal/family matters, financial debt counseling, substance abuse, etc.

Training and Development Program: The Employee Learning Center provides training opportunities for employees which promote performance, enhance employees’ work life experiences, and support the organization.

Employee Awards and Recognition: A program to reward outstanding performance and enhance service to the citizens of Seminole County.

Wellness Center: Includes exercise equipment, resource library, and educational programs.

Health Insurance: Health Insurance is effective the first of the month after completing 30 calendar days of employment. Seminole County offers a Point of Service (POS) plan. Dependent coverage is also available, the cost is split between the employee and employer. This benefit is not extended to part-time employees.

Life Insurance: Life and Accidental Death & Dismemberment Insurance for employees, equal to one times annual salary. Not extended to part-time employees.

Long-Term Disability: Provides 60% of salary after 6 months of disability. Not extended to part-time employees.

Optional Benefits (employee-paid) For Full-time Employees

Deferred Compensation Plan (457): Employees may choose to have pre-tax payroll deductions made for deposit into this savings plan up to an IRS-established maximum.

Dental Insurance: A choice of 3 plans is available for employees and dependents at employee expense.

Additional Life Insurance: At employee expense, additional life insurance up to five times annual salary; dependent coverage also available.

Short-Term Disability Insurance: 60% of salary for the first six months of disability at employee expense.

Cancer and Specified Disease: Pays a benefit directly to the employee if being treated for this disease.

Flexible Spending Account: A pre-tax account for childcare and un-reimbursed medical expenses.

Pre-Tax Payroll Deductions: Under Section 125 of the IRS Code, certain payroll deductions for insurance coverage may be taken out prior to income being taxed.

01

How many years of experience do you have in an administrative position for a local municipal government (city or county)?

• None
• 1-3 years
• 3-5 years
• 5 or more years
  
  

02

How many years of experience do you have in an administrative position supporting executive level management?

• None
• 1-3 years
• 3-5 years
• 5 or more years
  
  

03

How would you rate your proficiency with Microsoft Word and Excel?

• Beginner
• Intermediate
• Advanced
  
  

04

How many years of experience do you have with different types of Public Works projects (e.g., roads, stormwater, engineering, etc.)?

• None
• Less than 2 years
• 2-5 years
• More than 5 years
  
  

05

How many years of customer service experience do you have?

• None
• 1-2 years
• 2-5 years
• More than 5 years
  
  

06

Do you have any experience working with Agenda software?

• Yes
• No
  
  

07

If yes, what software/programs have you worked with?

08

Do you have experience working with Work Order Management software?

• Yes
• No
  
  

09

If yes, what software/programs have you worked with?

10

What is your highest level of education?

• GED or High School Diploma
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
  
  

11

How many years of work experience do you possess in a support staff position?

• 0-2 years
• 2-4 years
• 4-6 years
• 6-8 years
• More than 8 years
• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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