Office Supervisor

Good Shepherd Rehabilitation Network; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a dedicated supervisor to lead outpatient teams. This role involves overseeing patient service representatives, ensuring quality standards, and resolving customer complaints. You will guide employees in handling complex issues and train them in departmental policies. The ideal candidate will have a strong background in healthcare and supervisory experience, along with excellent communication skills. Join a team committed to patient care and safety, where your contributions will directly impact the quality of service provided. If you are passionate about improving patient satisfaction and fostering a positive work environment, this opportunity is perfect for you.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• Previous healthcare experience and supervisory experience preferred.

Responsibilities

• Supervise Patient Service Representatives and Hospital Aides.
• Resolve customer complaints and answer questions regarding policies.
• Train and evaluate employees' job performance.

Skills

Supervisory Skills

Customer Service

Problem Solving

Communication

Employee Training

Education

High School Diploma

Associate's Degree

Tools

IDX Certification

Sunrise Billing System

Job description

Full Time (40 hrs/wk), Day / Evening Shift, Varied

Position would be responsible for our outpatient sites at Rittenhouse, Spruce St, and Pennsylvania Hospital.

JOB SUMMARY

Supervise Patient Service Representatives and Hospital Aides to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.

Resolve customer complaints, and answer customers' questions regarding policies and procedures.

Implement departmental policies, procedures, and service standards in conjunction with management.

Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.

Train and instruct employees in job duties and department policies, or arrange for training to be provided.

Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.

Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.

Recruit, interview, and select employees.

Interpret and communicate work procedures and department policies to staff.

Establish work schedules and assignments for staff, according to workload, space and equipment availability.

ESSENTIAL FUNCTIONS

PATIENT/CUSTOMER

Essential Accountabilities

1. Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
2. Is professional in all actions and appearance.
3. Ensure compliance with regulatory parameters.
4. Uses resources wisely – as if they were one’s own.
5. Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
6. Demonstrates a personal commitment to ensuring a clean and safe working environment.
7. Anticipates patients’/customers’ needs and acts accordingly.
8. Works to enhance patient satisfaction.
9. Assist patients and families.
10. Analyzes problems from the customers’ point of view.
11. Honors patient/customer/employee confidentiality.
12. Seeks feedback on how to improve performance and offers constructive feedback, as well.
13. Applies learning for improved performance.
14. Presents self professionally & demonstrates professional behavior during interactions with others.
15. Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES

Participates in Entity and Department wide initiatives for Patient/Employee safety.

Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.

OPERATIONS

Essential Accountabilities

1. Oversees and Manages Scheduling Operations.
2. Oversees and Manages Financial Operations to ensure optimal reimbursement for services.
3. Phone Management.
4. Employee Relations/Management of Personnel.
5. Health System ID is worn in accordance to GSPP policy.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma required.

Associate's Degree preferred.

Work Experience

Previous healthcare experience required.

Prior supervisory experience and office administration preferred.

Licenses / Certifications

IDX Certification required, Certification in Sunrise Billing system may be required.

GOOD SHEPHERD'S UNIVERSAL FLU PROGRAM

As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.

To protect our patients and residents, Good Shepherd requires influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.

***Important Note: Good Shepherd Penn Partners is a drug and tobacco free work environment. As a result, candidates selected for employment may be subject to a drug screen test. Good Shepherd Penn Partners does require the COVID vaccination for all employees.***

Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.