Office Supervisor

Good Shepherd Penn Partners; Philadelphia (Philadelphia County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to oversee outpatient operations. This role involves managing staff, ensuring quality service, and enhancing patient satisfaction. The ideal candidate will have a strong background in healthcare, excellent communication skills, and a commitment to maintaining high standards in patient care. Join a team that values professionalism and collaboration, where your contributions will make a significant impact on the health system's success. If you're passionate about healthcare and leadership, this is the perfect opportunity for you.

Qualifications

• High School Diploma is required; Associate's Degree preferred.
• Previous healthcare experience and supervisory experience preferred.

Responsibilities

• Supervise Patient Service Representatives and Hospital Aides to ensure quality standards.
• Resolve customer complaints and provide guidance on complex issues.
• Recruit, interview, and select employees for the department.

Skills

Customer Service

Problem Solving

Supervision

Communication

Team Collaboration

Education

High School Diploma

Associate's Degree

Tools

IDX Certification

Sunrise Billing System

Job description

Position would be responsible for our outpatient sites at Rittenhouse, Spruce St, and Pennsylvania Hospital.

JOB SUMMARY

• Supervise Patient Service Representatives and Hospital Aides to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
• Resolve customer complaints, and answer customers' questions regarding policies and procedures.
• Implement departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
• Train and instruct employees in job duties and department policies, or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and department policies to staff.
• Establish work schedules and assignments for staff, according to workload, space and equipment availability.

ESSENTIAL FUNCTIONS

PATIENT/CUSTOMER

• Essential Accountabilities
  • Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
  • Is professional in all actions and appearance.
  • Ensure compliance with regulatory parameters.
  • Uses resources wisely – as if they were one’s own.
  • Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
  • Demonstrates a personal commitment to ensuring a clean and safe working environment.
  • Anticipates patients’/customers’ needs and acts accordingly.
  • Works to enhance patient satisfaction.
  • Assist patients and families.
  • Analyzes problems from the customers’ point of view.
  • Honors patient/customer/employee confidentiality.
  • Seeks feedback on how to improve performance and offers constructive feedback, as well.
  • Applies learning for improved performance.
  • Presents self professionally & demonstrates professional behavior during interactions with others.
  • Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.

PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES

• Participates in Entity and Department wide initiatives for Patient/Employee safety.
• Demonstrates an awareness of patient/employee safety when carrying out daily responsibilities of their position.

OPERATIONS

• Essential Accountabilities
  • Oversees and Manages Scheduling Operations.
  • Oversees and Manages Financial Operations to ensure optimal reimbursement for services.
  • Clinic/Patient Management.
  • Phone Management.
  • Employee Relations/Management of Personnel.
  • Health System ID is worn in accordance with GSPP policy.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education
  • High School Diploma required.
  • Associate's Degree preferred.
• Work Experience
  • Previous healthcare experience required.
  • Prior supervisory experience and office administration preferred.
• Licenses / Certifications
  • IDX Certification required; Certification in Sunrise Billing system may be required.