Office Staff

Cumberland Family Medical Center; Albany (CA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health

Vision

Dental

Life

STD

LTD

401K

PTO

Holidays

Job summary

Cumberland Family Medical Center in Albany, KY seeks a friendly Front Desk / Clerical team member to greet patients, check in/out, answer phones, and schedule appointments.

You will verify information, register patients, and provide exceptional customer service in a fast-paced healthcare environment while maintaining patient confidentiality.

Full-time, on-site, with competitive benefits including health, vision, dental, life, 401K, PTO and holidays.

Qualifications

• High School Diploma or GED required.
• Experience preferred.
• General keyboarding and communication skills required.

Responsibilities

• Greet patients and visitors cheerfully.
• Answer telephone, triage calls, and maintain records of exam.
• Schedule appointments and referrals to other providers.
• Register patients, help with forms, and direct to staff.
• Complete encounter form upon arrival and checking.
• Assist physicians, nurse practitioners, and office staff as needed.
• Maintain neat, professional work area.
• Follow established department policies.
• Assist in care and maintenance of department equipment and supplies.
• Perform other duties as assigned.

Skills

Keyboarding

Oral communication

Written communication

Education

High School Diploma/GED

Job description

Job Details: Job Location: Albany Downtown - Albany, KY 42602, Position Type: Full Time, Job Category: Health Care, Front Desk / ClericalCumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience. Location: Albany FMC - Downtown The office staff team is an essential part of creating a welcoming and positive experience for every patient who walks through our doors. We are seeking a friendly, organized, and dependable office staff team member to join Albany Family Medical Center - Downtown and serve as one of the first points of contact for our patients. In this role, you will help ensure the office operates smoothly by assisting patients with check-in and check-out, scheduling appointments, answering phones, verifying information, and providing exceptional customer service. The ideal candidate is compassionate, professional, detail-oriented, and comfortable working in a fast-paced healthcare environment while maintaining patient confidentiality and treating every patient with respect.

Duties and Responsibilities:

• Greet all patients and visitors cheerfully.
• Answer telephone, triage calls, and maintain records of exam.
• Schedule appointments and referrals to other providers.
• Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed.
• Complete encounter form upon arrival and checking (electronic and/or paper).
• Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested.
• Maintain neat, clean, and professional work area.
• Maintain established department policies.
• Assist in care and maintenance of department equipment and supplies.
• Other duties as assigned.

Qualifications:

• Education/Experience:High School Diploma/GED
• Experience preferred
• Skills necessary: keyboarding, oral and written communication

Schedule Requirements:

Full-time position, 5 days per week, 100% clinic-based, in person work required. Work schedules are set at the discretion of CFMC and may be adjusted at any time based on the operational needs of the organization.

Compensation:

Negotiable based on experience

Benefits:

• Health
• Vision
• Dental
• Life
• STD
• LTD
• 401K
• PTO
• Holidays