Office Speialists - Behavioral Health

Beyond-Expectation,-LL; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Beyond-Expectation,-LL Behavioral Health seeks an Office Support/Receptionist to screen calls and emails, verify eligibility, process payments, and schedule psychotherapy sessions (office and telehealth). The role demands multitasking in a fast-paced environment with exceptional customer service.

Ideal candidates will have strong communication, computer skills, HIPAA knowledge, and bilingual Spanish/English ability; high school diploma or GED required with associate degree preferred.

Qualifications

• Screen telephone calls and emails with professionalism.
• Verify eligibility and process insurance.
• Schedule psychotherapy sessions (office and telehealth).
• Maintain confidential Electronic Health Records (EHR).
• Provide outstanding customer service in a fast-paced environment.
• Bilingual Spanish/English preferred.

Responsibilities

• Screen calls and emails, route to appropriate providers.
• Process payments and verify benefits for patients.
• Assist scheduling and coordinating psychotherapy appointments.

Skills

Bilingual Spanish/English

HIPAA compliance

Office basics

Customer service

Multi-tasking

Electronic Health Records

Scheduling appointments

Payments and insurance verification

Communication skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

Excel

Word

OneDrive

Telehealth

VIP Phone

Job description

Job Description

Behavioral Health Office Support/ Receptionist with little to no 'job hopping.' This position is responsible for screening telephone calls and e-mails, accepting payments, insurance verification, eligibility, and scheduling psychotherapy (office and telehealth) appointments. Must have the ability to multi-task and work in a fast-paced environment while maintaining exceptional customer service.

Required Skills

• Strong written, computer, and communication skills.
• Excel, Word, OneDrive, Telehealth and VIP Phone technologies.
• Knowledgeable about HIPPA compliance.
• Knowledgeable of Behavioral Health basic office practices.
• Positive attitude and a strong work ethic is a must.
• Maintain & update patients' confidential Electronic Health Records (EHR).
• Must be friendly, energetic, and willing to provide a helping hand.
• Must have desire to take ownership in overseeing the effectiveness of the day-to-day operation of excellent customer service for the patients, providers and referring community partners.
• Ability to integrate marketing skills with basic office practices.
• Bilingual Spanish/English

Other duties as assigned

Minimum Education Qualifications

• High School Diploma or GED, Associate Degree preferred.