Office Specialist - Well-Being Center

OhioHealth; United States; Hybrid; USD 22,000 - 30,000; Full time

Job summary

OhioHealth is seeking an Office Specialist for the Well-Being Center to support the Employee Assistance Program, Mindfulness Program, and Provider Well-Being. You will handle incoming calls and emails, provide resource information, connect distressed callers with a clinician, and manage patient registration and scheduling for Well-Being Center services.

The role requires strong customer service, data entry accuracy, basic word processing, and familiarity with insurance and billing processes.

Qualifications

• Demonstrated customer service and telephone skills.
• Knowledge of basic word processing and spreadsheet software.
• Knowledge of insurance, registration or billing processes and medical terminology.
• 1-2 years of secretarial experience in health care or medical office.

Responsibilities

• Verify and update patient demographics.
• Verify insurance information.
• Answers telephone and directs calls.
• Greet customers and patients.
• Register and schedule appointments for Well-Being Center services.

Skills

Customer service

Telephone skills

Data entry

Medical terminology

Education

High School diploma or GED

Tools

Word processing

Spreadsheet software

Billing software

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

Office Specialists at the Well-Being Center support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well-Being. Primary responsibilities include answering the Well-Being Connection and incoming emails; providing associates, providers, and leaders with appropriate well-being resource information; connecting callers who are in distress with a clinician; and registering, scheduling and checking in appointments for Well-Being Center services.

Provides Administrative Assistance to the operations of appropriate department. Responsible for patient registration, including data entry of patient information and insurance verification. Answers telephone and directs calls appropriately. Greets customers and patients.

HOURS : Hours will be primary 10:30am-7pm Monday-Friday (3 days in office, 2 says remote)

Responsibilities And Duties

• Confirm patient demographic information
• Verify insurance
• Provide great Customer Service
• Collect Co-pays
• Education of Insurance and Billing

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications

High School or GED (Required)

Additional Job Description

Demonstrated customer service and telephone skills. Knowledge in basic word processing and spreadsheet software. Knowledge of insurance, registration or billing processes and medical terminology. 1-2 years previous secretarial experience in health care or medical office.

Work Shift

Evening

Scheduled Weekly Hours

40

Department

Well-Being Center

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment